Lead, train and develop customer service department employees. Provide interface between sales, marketing, customer service, estimating, operations and the outside customer.Works with VP of Sales and Marketing on development of marketing and communications planning.Reviews and implements any changes to department procedures to promote continuous improvement, reduce cost and improve performance.Communicates with other departments to coordinate activities, eliminate problems, and facilitate work flow.

Has completed courses for the CTP designation of the Association of Certified Turnaround Professionals including Law, Accounting and Management.Active in the Turnaround Management Association and has received special recognition for her time and talent. In 2009 received the "Pro Bono Turnaround of the Year" Award and co-chaired the Public Relations Committee.

Provided Turnaround services as interim corporate management of distressed companies in the distribution and manufacturing sectors especially in the areas of Communications, Purchasing and Human Resources.Accomplishments:*Handled inventory analysis, created and implemented improved systems*Obtained refinancing for troubled companies*Sold factory building making the company profitable for the year*Recruited, screened and interviewed candidates to fill top management positions*Established global business partners in Asia*Increased annualized shipments per employee 41% from March to Nov ofthe same year*Increased Gross Profit 147% year to year*Increased Operating Income 139% year to year*Increased Net Income 262% year to year*Created Pay for Performance Incentives for all employees*Set, measured, and monitored goals at all levels*Educated Employees at all levels in Finance and Management*Removed leaking underground storage tank and worked with IL EPA to resolve situation*Improved Inventory accuracy*Retained investment banker and sold company*A/P, A/R, Payroll, Taxes, Purchasing, Bank Reconciliations