Linda Brown Email & Phone Number

Saint Paul, Mn, Us

Phoenix, Arizona Area

• Trained, mentored entire sales and advertising coordinator staff• Wrote and maintained company policy and procedures manuals. • Troubleshoot problems for all advertising staff. • Project Manager for corporate projects as assigned. • Trained new staff and assisted in set up of production facilities for Gannett Local. • Was go-to person for all questions, concerns, problems that were brought up by all departments.• Came up with new ideas to save money and increase efficiency in processes and applications• Worked with corporate and outside printer vendors to coordinate custom client advertising pieces; Worked with management on setting pricing and communicating and documenting all information and procedures related to custom client printing pieces• Heavy teamwork, written and oral communication, ability to work independently and resolve problems quickly and accurately • Conducted skill assessment training and testing for sales reps and advertising coordinators• Successfully worked with tight deadlines by multi-tasking and prioritizing tasks

Phoenix, Arizona Area

• Coordinated and processed all advertising orders, artwork, and newspaper ads with client and with our internal art department to produce successful advertisements for client to drive new business and increase ROI while ensuring quality, accuracy and correct printing dates.• Provided excellent customer service, teamwork. Able to change priorities quickly and efficiently• Assisted sales rep to exceed sales goals, verify pricing, apply special promotions, payments, proper artwork, and maintain internal procedures.• Maintained current training as new systems, applications and procedures became available.• Was nominated to Presidents Club in my first year of work by coworkers and management• Promoted to Site Lead overseeing all site advertising coordinators; participated in train the trainer sessions and trained staff, both advertising coordinators and sales reps.• Created procedures and maintained policy manuals for dept. • Trained new sales rep on system requirements, procedures, client’s needs, sales territory and corporate pricing and promotions

Greater Los Angeles Area

• Provided set up and training for a 70 person staff in Mumbai, India producing documents and presentations for financial and corporate clients• Produced training documentation and materials to facilitate ongoing skill development for composers and proofreaders, as well as set up benchmarking to measure speed, accuracy, and quality and on-time delivery.• Co-responsible for training a 10 person NYC and 5 people India Customer Service staff to deal with clients. Training included developing all documentation to educate the CSR’ about Financial Printing Software, EDGAR, the SEC and composition printing products, services and procedures.• Responsible for creating and implementing corporate templates and styles; Provided written documentation and corporate procedures relating to use of styles and templates

Greater Los Angeles Area

financialprinting.com was a start up business and new concept in financial printing • The business grew from 0 to $2 million in revenue within 12 months. Work was tripling every 3 months and efficiencies in turnaround were cut by 300%.• Worked with a VBA developer to create software/programs/macros/applications that would work as a supplement to and as part of the functionality of standard word software platform.• Responsible for hiring staff, training/mentoring them and scheduling work.• Production grew from 4 people on day 1 to 60+ (both permanent and temporary help) and developed into a 3 shift (24/7) operation in 14 months. • Coordinated the writing of corporate Standard Operating Procedures manual• Continuously developed, conducted, evaluated and updated training needs assessment. • Developed technical assistance handbook and provided technical assistance to corporate personnel.• Prepared weekly reports outlining project summaries• Created and maintained computerized database of trainees and maintained process library• Produced all initial composing and proofreading training documentation• In charge of quality assurance processes within both composing and proofreading. • Help wrote and coordinated the updating of Corporate Standard Operating Procedures when new applications were released and new/existing procedures were updated.

San Francisco Bay Area

• Promoted to Northwest Regional Composition Manager in charge of all word processors and composing staff within Portland, Seattle, San Francisco and Palo Alto• Responsible for hiring, orientation into RRD, coordinating training and continued evaluation of employees• Stepped in to support Composition and proofreading department during heavy workload

San Francisco Bay Area

• Production Manager for a group of 160 people in St. Paul as well as all other 30 production off sites for Merrill. Hired, fired, negotiated salaries, conducted performance reviews, produced and presented budget reports and financial department information. Helped train and educate new and existing staff in processes and procedures and helped develop their composing technical skills.

St. Paul, Mn

• Set up, prepared and composed all financial documents, as well as commercial documents. Also was responsible for proofreading documents, as well as training staff in both of these areas.• Became shift lead and team leader for production sites in Atlanta, Dallas and St Paul, supervising a group of 25 people. Was responsible for coordination of all work and accuracy and on-time delivery of product to clients; • Participated in research, development, testing and beta site testing of their new composing system so as to meet the needs of both clients and company; Was responsible for training and development of all employees on this new system when it rolled out• Worked as a trainer and technical document writer.• Worked as a traveling composer/proofreader to all Merrill off-sites within Corporate Law Firms, helping with on-site client work and follow-through to successful project completion• Continuously juggled schedules and priorities to meet client same day filing demands; Multi-tasked to accomplish these goals. Was flexible in moving from one job to the next quickly and recognizing needs of a document to meet client deadlines and shortcuts to accomplish them; worked with clients in-house on a daily basis and off site clients to meet their schedules. Acted as word processors for clients and lawyers who were working in house for same day filings