Chief Operating Officer of a region for MMA which has Employee Benefits, Business Insurance, Estate Planning, Retirement and Personal Insurance division and was the Business Insurance Leader which included both Sales and Service.• Maximized efficiency by coaching and mentoring about 40 personnel on sales, customer service, technical skills, industry practices, company procedures and system utilization.• Improved time management skills by assessing financial statements and management reports to evaluate overall performance, develop targeted improvements and implement changes resulting in better time management skills.• Developed and managed budget.• Active participant in Strategic Planning meetings.• Actively pursued and opened numerous acquisition opportunities.• Developed retention goals by team and team members and built technology platforms to automate accountability.• Established cross sell goals and technology to assist in tracking.• Developed a wholesale consolidation program and successfully moved $10 million in premium in 18 months to direct carriers.• Coached managers on their own personal goals as well as teaching them how to coach their team members.• Coached, trained and supported the management team on recruiting and developing leadership skills with management team.• Recruit and train new sales associates.• Support sales associates in qualifying and closing new and renewal business.• Successfully exceeded Business Insurance new business goals annually.