• Developed and implemented robust business readiness plan comprised of needs analysis, communication and training allowing for seamless transition.• Prepared the CIMA data consumers for impact to data due to delivery of Information Management projects’ success.• Created survey to determine the training and development needs of immediate team members.• Developed team SharePoint site for ease of communication and training.• Supported the CIMA Training and Communication team to… Show more • Developed and implemented robust business readiness plan comprised of needs analysis, communication and training allowing for seamless transition.• Prepared the CIMA data consumers for impact to data due to delivery of Information Management projects’ success.• Created survey to determine the training and development needs of immediate team members.• Developed team SharePoint site for ease of communication and training.• Supported the CIMA Training and Communication team to develop comprehensive training for the entire organization. Show less

• Acted as project lead for the Sales organization leading and coordinating all phases of benefit summary related projects and initiatives including business impacts, requirements, design, construction, testing and training.• Created Sales Task Force to support benefit summary development ensuring the business needs were recognized and met.• Led the successful development of an automated solution for the government mandated Summary of Benefits and Coverage using Salesforce.com as the… Show more • Acted as project lead for the Sales organization leading and coordinating all phases of benefit summary related projects and initiatives including business impacts, requirements, design, construction, testing and training.• Created Sales Task Force to support benefit summary development ensuring the business needs were recognized and met.• Led the successful development of an automated solution for the government mandated Summary of Benefits and Coverage using Salesforce.com as the data source. This ensured both business and regulatory needs were fully met. • Supported the roll-out of Salesforce.com to the Sales community.• Drove process and technology enhancements that maximized the Sales field’s ability to increase productivity.• Developed training and support documentation including detailed Reference Guides, FAQs, and Tips, Tricks and Traps to support implementation.• Available as SME to ease the Sales organization into the implementation of new systems. Show less

• Developed new UBS Release Manager Role to effectively manage and coordinate release.• Assigned the Subject Matter Experts resources effectively meeting project deliverables on time.• Spearheaded the development of project management training session for the entire UBS team of 30.• Led the development of Underwriting & Sales Future State Process flows resulting in consistent practices.• Took lead role for major tool development projects ensuring high quality deliverables while… Show more • Developed new UBS Release Manager Role to effectively manage and coordinate release.• Assigned the Subject Matter Experts resources effectively meeting project deliverables on time.• Spearheaded the development of project management training session for the entire UBS team of 30.• Led the development of Underwriting & Sales Future State Process flows resulting in consistent practices.• Took lead role for major tool development projects ensuring high quality deliverables while meeting aggressive deadlines. Show less

• Developed and led execution of training in support of Cigna Information Management team, field HealthCare economics community and matrix partners.• Tailored training strategies aimed at enhancing tool expertise, leadership and technical competencies.• Worked closely with management teams to coordinate and execute specific business process development and training initiatives.• Managed all aspect of training execution and delivery with a focus on tools and data… Show more • Developed and led execution of training in support of Cigna Information Management team, field HealthCare economics community and matrix partners.• Tailored training strategies aimed at enhancing tool expertise, leadership and technical competencies.• Worked closely with management teams to coordinate and execute specific business process development and training initiatives.• Managed all aspect of training execution and delivery with a focus on tools and data marts.• Identified process improvements opportunities that directly impacted performance result and proactively addressed these in training programs.• Performed cost/benefit analysis and considered budget implications of training and development initiatives to work within budget constraints.• Led focus group session and training design sessions aimed at developing job specific skills and technical/analytical competencies. Show less

• Provided onsite leadership for the Midrange DBA team that supported Sybase/UniVerse and Red Brick processing on a variety of hardware for Cigna HealthCare applications.• Provided day-to-day management responsibilities for a staff of five database technicians of various experience levels which included people development/training activities, performance appraisals, management/escalation of team-related issues and monthly status reporting.

• Developed and facilitated training courses for the data warehouse users.• Maintained and distributed the User’s Guide and database documentation.• Fulfilled the data warehouse user community’s support needs and communicated announcements’ impact to the users.• Implemented a support package to track support issues.• Formed a Focus Group to offer a forum for the users to discuss issues and share information.