Provide superior customer service to callers; handle customer inquiries about the pillow products; assist with placing orders; collected purchase amount of sales; and successfully sell and upsell the pillow products. Received recognition and appreciation for excellent customer service provided during sales calls.

Greet the ballpark guests, scan tickets, assist guests in seating area, and provide outstanding customer service. Received a high five award from management in August 2013 for excellent teamwork.

Reports to High School Activities Coordinator• Provide excellent customer service, communication and supervision of groups associated with non-school sporting and theatrical events• Prepare and maintain facilities for reserved events• Communicate any issues / incidents to fellow employees and supervisor

I provide housekeeping duties and customer service for residents in assisted living and follow state health guidelines. I built a excellent working relationship with the residents and team members.

Student EnrollmentManaged a high-volume workload within a deadline-driven environment; enrolled students in CLASS database; created and maintained complete and accurate Academic files for over 1000 new students in CLASS program; processed academic documents and reports; processed letters, transcripts requests, and enrollment verifications in Microsoft Word within 48 hours of receiving student’s information and special requests; communicated acceptance letters, transcripts requests, and enrollment verification information to students and other external customers.Academic ReportingGenerated, exported, and saved data to Excel from internal website for weekly and quarterly reports; input attendance data and student grades into CLASS database; verified accuracy of report information entered in CLASS database before communicating completion to management; created and mailed Dean’s and Honor’s student awards and letters promptly upon academic quarter end; reviewed all files created to ensure accuracy of eligibility, institutional standards compliance with Federal, State, and accrediting agency regulations.Administrative AssistantProvided top-notch reception and Administrative Assistant duties; Tracked and ordered supplies online weekly, for new hires or as urgently requested; Organized department potlucks, breakfast meetings, assisted with department charity events, and created flyers in Word for potlucks and charity events; Trained in new Administrative Assistants on college policies and procedures in the Online division. Gathered required paperwork and data for internal and external audits; researched and communicated information to management in Excel on outcome of missing documents.Trained new administrative assistants and communicated computer program pathways to the IT department, resulting in less training time and increase in productivity.

Accounting Associate II – Sales Audit, 2005-2006Reported to Sales Audit Supervisor of Accounting department• Researched, processed, and resolved credit card disputes to save Musicland money from fraudulent activity• Presented professional customer service with external and internal contacts in connection with the credit card disputes

National Returns Clerk – Buying Office, 1986 – 2005Reported to National Rock Music Buyer and Supervisor of National Returns Department• Processed, updated, and keyed product return requests in mainframe system using Access, and processed, update and keyed financial reporting in Excel• Provided professional customer service; interacted with both external and internal customers and returns issues• Created and updated Word documents, both letters and memos, for internal and external distribution