Linda Hanson Email & Phone Number

Westford, Massachusetts, United States

Westford, Massachusetts, United States

Connecting People with Technology* Work with clients and employees to ensure that all internal and external projects, service delivery and initiatives are completed on time and with the Ekaru brand promises met. * Set and manage client expectations. * Monitor and facilitate remediation of alignment to Ekaru recommended best practices.

BCS is a managed services provider offering end-to-end managed technology solutions• IT Project Manager focused on network installations and infrastructure as well as security services• Responsible for conducting project update meetings and presentations• Responsible for all communications with stakeholders for multiple diverse technical projects of varying size, scope and complexity• Manage a team of engineers on an array of Cisco, Meraki, VMware, and Microsoft Infrastructure… Show more BCS is a managed services provider offering end-to-end managed technology solutions• IT Project Manager focused on network installations and infrastructure as well as security services• Responsible for conducting project update meetings and presentations• Responsible for all communications with stakeholders for multiple diverse technical projects of varying size, scope and complexity• Manage a team of engineers on an array of Cisco, Meraki, VMware, and Microsoft Infrastructure Projects• Responsible for overseeing all aspects of project work to ensure that goals and objectives are accomplished within the constraints of budget, schedule and stakeholder expectations. Show less

Project management - Senior Service Advisor for an IT installation company. Leading a team of service advisors, specializing in lifecycle refreshes; including data transfers and lease-end renewals, VoIP, network closet set up; including network rack installation, including paging and AP’s. * Managed concurrent projects through the full project lifecycle; reporting regular updates to stakeholders.* Responsible for a team of service advisors that serve as liaisons between technology… Show more Project management - Senior Service Advisor for an IT installation company. Leading a team of service advisors, specializing in lifecycle refreshes; including data transfers and lease-end renewals, VoIP, network closet set up; including network rack installation, including paging and AP’s. * Managed concurrent projects through the full project lifecycle; reporting regular updates to stakeholders.* Responsible for a team of service advisors that serve as liaisons between technology retailers, end users and the IT professionals installing the technologies. * Responsible for recruiting, interviewing, onboarding and maintaining annual reviews for team members. * Continually work to match individuals’ strengths to responsibilities as fluctuations in workloads dictated. * Oversee the team to handle the technicians onsite; working closely with the technology retailers and the installation technicians to ensure a success throughout the entire service lifecycle; writing the scope and aiding the technicians while onsite to ensure that the end user is satisfied with the work completed.* Developed and maintained processing documents for training and cross-training service advisors. * Remediation of escalations for customer grievances, billing issues or technician complaints.* Further responsibilities include overseeing order processing, invoicing, tracking equipment, prioritizing orders based on customer need and technician availability, invoicing, and overall project management. Show less

Master Seamstress of Couture Interior Designs (part time)

X Café / Kerry Ingredients Director of Operations / Customer Service Manager for a coffee extract manufacturing company. Broad scope of responsibilities includes serving as liaison between corporate office and extraction facility and working closely with the production and sales teams. Additional responsibilities include overseeing end-to-end customer service, order processing, invoicing, tracking shipments, prioritizing orders based on available stock, vendor billing, audits… Show more X Café / Kerry Ingredients Director of Operations / Customer Service Manager for a coffee extract manufacturing company. Broad scope of responsibilities includes serving as liaison between corporate office and extraction facility and working closely with the production and sales teams. Additional responsibilities include overseeing end-to-end customer service, order processing, invoicing, tracking shipments, prioritizing orders based on available stock, vendor billing, audits, training new customer service representatives and overall operations management. Managed an average of 40-50 customer calls and 150-200 email transactions per day Developed and implemented standard operating procedures (SOP’s) to seamlessly hand-off client accounts to new customer services representatives responsible for becoming the primary point of contact for these accounts Successfully conducted private label audits to ensure accuracy of label information and customer approval of content for 150 private distribution customers  As HR Site Coordinator, responsible for conveying company policies and procedures as well as field HR related questions and complaints Created and distributed internal communications within the division via a bi-monthly newsletter informing staff of upcoming events and news within the organization Organized health and wellness screening programs throughout the company promoting safety and healthy living as the Wellness Champion Show less

Master Seamstress of Couture Interior Designs (part time)

Loan Operations Representative Primary responsibilities included maintaining Uniform Commercial Code filings, auditing commercial and consumer legal files, tracking insurance for all loans, assisting customers with loan inquiries, conducting research documentation for new and existing loans and monthly reporting of liquid collateral and loan approvals.  Streamlined loan tracking process by organizing… Show more Loan Operations Representative Primary responsibilities included maintaining Uniform Commercial Code filings, auditing commercial and consumer legal files, tracking insurance for all loans, assisting customers with loan inquiries, conducting research documentation for new and existing loans and monthly reporting of liquid collateral and loan approvals.  Streamlined loan tracking process by organizing data in a more user friendly, time-efficient manner to provide faster customer assistance and monthly reporting Show less

Bs, Clothing & Textiles - Apparel Design

Certificate Of Completion, Project Management Professional (Pmp)