Lindsey Walker Email & Phone Number

Tampa, Florida, United States

Tampa/St. Petersburg, Florida Area

• Awarded the 2020 Top CUES Emerging Leader by Industry Trade Organization, Credit Union Executive Society.• Provides executive support to President/CEO, acts as Board Liaison between Board of Directors, Supervisory Committee, and Senior Management.• Drives strategic planning and implementation of multiple, complex project/program initiatives typically requiring confidentiality and enterprise-level visibility to achieve strategic business goals and operational objectives. Plans, directs, and coordinates activities to accomplish goals and objectives within a specified timeframe and budget.• Drives credit union compliance through internal and external auditing, project owner of all examinations and audits. Reduced expenditures by $70k • Developed strategic vision and business goals for community partnership; established grant writing department to leverage over $2M awarded in federal grant funding; 75% success rate in grant writing initiatives, 100% grant funding reimbursement rate. • Developed Hispanic Outreach Program to reduce linguistic barriers in Tampa Bay Area, with the anticipation 1,900 new Hispanic members; $6.4M in loans to Hispanic members. Lead organization efforts to achieve Juntos Avanzamos Designation. • Developed and implemented field of membership expansion for underserved areas and increased membership base potential from 74,000 to 952,519 reaching 24.3% of low to moderate income population.• Implemented new performance management evaluation system, reducing friction and complexity, and establishing organization wide core competencies based on roles.• Cultivated and implemented robust employee wellness program, reducing expenses by 50%, increasing participation by 32% organization wide. • Facilitated and lead employee engagement initiative to increase engagement and overall satisfaction of employees.

Tampa, Florida

• Established operations support throughout the organization, helping build new company culture, and lead facility and project management initiatives.• Direct comprehensive executive support to Chief Operating Officer.• Provided facilities management across 12 US locations, including negotiating leases with commercial brokers, site visits, and remodels. • Established criteria for evaluating current facilities and guidelines for relocation. • Lead project to assess key engagement and retention drivers to improve company culture and retention.• Reduced office remodel by 60% through negotiations and seeking alternative RFPs. • Established vendor relationships to ensure required licenses for 50 states and local jurisdictions were received.

Gainesville, Florida Area

• Provided comprehensive executive support to the Board of Directors, CEO, and SVPs. • Developed the Enterprise Risk Management (ERM) Plan approved by regulatory operating agency. • Leveraged business, financial, and audit knowledge to understand business processes, develop observations, to provide recommendations for improvements, and effectively communicated findings to CEO and Risk Leadership Committee.• Lead strategic initiative to establish, implement, and maintain third-party vendor management compliance and contract procurement procedures. • Re-designed and optimized processes and procedures companywide to reduce redundancy and improve efficiency. Strategic Planning Facilitator, Project Manager, editor, and presenter of annual and semi-annual Business Plan, including budgeting and strategic process.• Facilitator and editor of company’s Disaster Recovery Plan, tabletop exercises, and companywide presentation. Prepared various reports utilizing advanced software programs to include operations performance, compliance, product performance, and incentives.• Outlined financial and operational results as well trends. • Improved production timeframe from 2 weeks to 3 hours on reporting. • Provided Human Resource management for Executive Leadership team, including coaching, compensations, and benefit analysis• Reduced 401k expenses by 50bps with elimination of broker and facilitated open enrollment. • Lead strategic initiative to refresh company employee handbook. • Interim VP of Human Resources from 04/2014 – 08/2014 and 06/2015 – 10/2015.• Lead Human Resources investigations and coordinated appeals as lead representative of credit union.

• Remotely provided administrative and analytical support to Regional Sales Director, 5 District Managers, traveling retail sales team, and 87 retail stores.• Performed a variety of routine tasks in the areas of audit data analysis, preparation of conclusions, the preparation and coordination of reporting, and presentation of findings.• Coordinated the submission of proposals, planning meetings, and sales progress tracking. • Researched and helped resolve minor technical problems• Maintained department database records, processed expense reports, and served as the liaison between traveling sales representatives and staff based in the home office.• Provided organizational support for planning, analyzing, coordinating, and evaluating the development of priorities, resource allocations, work force management, and performance.• Responsible for streamlining tasks to be more efficient reducing work time by 65% on a weekly basis.• Assisted with the hiring, transfers, and the termination process for retail locations.• Analyzed and evaluated the effectiveness of programs or operations to identify issues and made recommendations for improvement.

Hired to provide Executive Support and Project Management for Vice President of Global Operations and Research and Marketing department. • Project Manager and coordinator for new products, streamlined communication and status of projects.• Prepared monthly financial activity reports and balanced scorecards for global operations and research and development team.• Assisted with re-branding process in marketing department and development of product logos.• Maintaining and creating spreadsheets, presentations, and legal documents for global operations in North America, Europe, Amsterdam, Africa, and Colombia, South America.• Responsible for Global meetings (40+ countries), travel accommodations, logistics, on site arrangements, and catering, Coordinated and processed domestic and international travel arrangements, monitored designated business travelers logistics, generated expense reports and assists in reconciling corporate credit card changes to ensure timely and accurate reimbursement.• Assist other administrative team members with planning and delivering site specific and global celebratory events

Hired to remotely provide comprehensive support for District Managers including scheduling meetings, coordinating travel, and effectively managing all essential tasks for 20 retail locations across multiple states.• Provided support to Loss Prevention team assisting with internal and external investigations. • Developed training program for Human Resource Managers to ensure HR departments across the districts met company standards.• Performed Human Resources related duties at the professional level and carried out responsibilities in the following functional areas: benefit administration, employment, environmental health and safety, payroll, PeopleSoft system administration, training, employee relations, employee events and employment equity programs. • Developed the ability to effectively present information to Upper Management regarding office and support issues. • Created computer graphic brochures, flyers, etc based upon needs of Divisional team; developed company online advertisement initiative.

Hired to perform Human Resources related duties at the professional level and carried out responsibilities in the following functional areas: benefit administration, employment, environmental health and safety, payroll, HRI system administration, recruiting, training, employee relations, employee events and employment programs. • Demonstrated ability to effectively lead/direct, coach and train others in a retail setting, and the ability to relate well using communication, interpersonal, diplomacy and related skills required. • Provided positive reinforcement of all guidelines used in addressing non-compliance topics.• Responsible for training of 240 associates on multiple shifts for success, increased training from 20% to 99% compliance monthly.

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