David Lingley Email and Phone Number
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Customer-focused executive who builds global consulting and delivery strategy and ensures it is expertly executed for sustained growth and expanded market share. Skilled at driving results throughout solution or product lifecycle from ideation through customer adoption, including impactful data measurement against success. Places customer journey at the forefront of business processes, ensuring enhanced offerings and service to best meet their needs. Experienced in transforming company culture to encourage team members to excel at a high level and grow in their careers. Collaborates with leaders to drive continuous improvement and influence decision-making in the direction of overall company goals. Mix of leadership, interpersonal communication skills, management, sales, organizational, and technical skills in enterprise software companies. Strong technical and business communication skills that bridge the gap between all corporate levels. Proven ability to increase sales through creative problem solving.Markets covered: Financial Services, Healthcare, Retail and E-commerce, Publishing, Education, Manufacturing, Media and Entertainment, Technology, US Federal with Top Secret Clearance.Customer Experience Strategy | Business Model Development | Relationship Development | Software Lifecycle Leadership | Data & Analytics Strategy | Strategic Partnerships | Cross-Functional Team Leadership | Coaching & Mentoring | Executive Thought Leadership
Walkme™
View- Website:
- walkme.com
- Employees:
- 1153
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Senior Vice President Global Customer DeliveryWalkme™Boston, Ma, Us
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Svp Global Professional ServicesWalkme™ Jul 2024 - PresentGreater BostonLeading a global team dedicated to delivering exceptional customer experiences. With over 20 years of experience in the software and technology industry, I am passionate about helping organizations unlock the full potential of their digital tools and achieve their business goals.At WalkMe, we empower businesses to create seamless and intuitive digital experiences through our innovative Digital Adoption Platform. My role involves overseeing the implementation of our solutions, ensuring customer success, and fostering strong, long-term partnerships. By aligning our professional services with our clients' strategic objectives, we drive adoption, increase user engagement, maximize ROI, with a focus on customer experience. Throughout my career, I have been committed to building high-performing teams, fostering a culture of continuous improvement, and leveraging data-driven insights to deliver impactful results. I believe it is paramount that professional services contributes to all areas of the business to ensure it is successfully aligned with the client. My expertise spans across project management, customer success, change management, and business process optimization.
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Board Executive Vice PresidentOne Life Project Jun 2024 - PresentGreater BostonThe One Life Project empowers and supports teens and young adults by providing mental health education and advocacy, breaking down stigmas, and fostering a compassionate community where mental health is prioritized and accessible to all youth. -
Chief Delivery OfficerStibo Systems Apr 2022 - Aug 2024Experienced executive reporting directly to the CEO and integral member of the executive leadership team, I excel in building and leading profitable, global, customer-focused delivery teams. My portfolio encompasses diverse functions including academy, professional services, support, customer success, partner success, and SaaS operations.Strategically driven by a commitment to customer success, I continuously evolve our delivery mechanisms to meet evolving client needs. My role involves defining customer-centric solutions, identifying new business opportunities, optimizing support response times, pinpointing automation opportunities, and spearheading seamless migration to SaaS platforms. Additionally, I play a pivotal role in understanding partner requirements for successful delivery, ensuring alignment with company objectives.My collaborative approach extends across partnerships/alliances, marketing, sales, product, and engineering management teams. This ensures cohesive efforts in delivering excellence for both on-premises and cloud-based solutions. Regular reporting of outcomes to the company, board, and leadership peers underscores my commitment to transparency and accountability.My global organization is located throughout Europe, North America, APJ (APAC), LATAM, and India. -
Chief Customer OfficerMarklogic Oct 2020 - Apr 2022Greater BostonReports directly to CEO. Leads professional services, pre-sales and customer success strategies, forecasting, infrastructure and contracts. Defines customer solutions and identifies new business opportunities. Collaborates with partnerships/alliances, marketing, sales, and engineering management for this on-premises and cloud-based company recently sold to VCs. Collaborates with support and customer liaison to prioritize and address customer issues. Earned top secret clearance. -
Senior Vice President, Global Customer SuccessMarklogic Feb 2020 - Oct 2020Greater Boston Area
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Vp, Global Professional ServicesMarklogic Aug 2019 - Feb 2020Greater Boston Area
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Vp, Professional ServicesMarklogic Dec 2008 - Aug 2019Responsible for management and growth of global Professional Services team.
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Vp, Professional ServicesAlarmpoint Systems Nov 2007 - Dec 2008Responsibile for management and growth of global Professional Services team. -
Vp, ServicesExalead, Inc. Feb 2007 - Nov 2007Lead the North American Services organization. -
Vp, Consulting ServicesAutonomy (Acquired Verity, Inc.) Dec 2005 - Feb 2007Responsible for North American Professional Services for Verity and Autonomy product implementations. -
Vp, Consulting ServicesVerity, Inc Nov 1995 - Dec 2005Responsible for North American Professional Services for Verity and, later, Autonomy product implementations.
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Advanced Systems EngineerEds 1990 - 1995 -
Co-Op EngineerMercury Computer Systems 1988 - 1990 -
Co-Op EngineerDigital Equipment Corporation Jul 1986 - Sep 1988Worked as a Co-op first in Q/A for the product all-in-one, and then in an operations group managing backups, and writing software to streamline reporting and shift turnover.
David Lingley Skills
David Lingley Education Details
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Computer Science / Music -
Nashua High School
Frequently Asked Questions about David Lingley
What company does David Lingley work for?
David Lingley works for Walkme™
What is David Lingley's role at the current company?
David Lingley's current role is Senior Vice President Global Customer Delivery.
What is David Lingley's email address?
David Lingley's email address is da****@****ley.net
What is David Lingley's direct phone number?
David Lingley's direct phone number is (650) 655*****
What schools did David Lingley attend?
David Lingley attended Northeastern University, Nashua High School.
What skills is David Lingley known for?
David Lingley has skills like Enterprise Software, Professional Services, Big Data, Enterprise Search, Business Intelligence, Integration, Cloud Computing, Consulting, Start Ups, Strategy, Knowledge Management, Marklogic.
Who are David Lingley's colleagues?
David Lingley's colleagues are Ilham R, Haley Wierima, Mba, Jessica Strauss, Jason Coleman, Gary De La Cruz, Julia Szafman, Shelly Lu.
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David Lingley
Los Angeles, Ca -
David Lingley
Bridgewater, Ns
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