David Lingley Email & Phone Number

Boston, Ma, Us

Greater Boston

Leading a global team dedicated to delivering exceptional customer experiences. With over 20 years of experience in the software and technology industry, I am passionate about helping organizations unlock the full potential of their digital tools and achieve their business goals.At WalkMe, we empower businesses to create seamless and intuitive digital experiences through our innovative Digital Adoption Platform. My role involves overseeing the implementation of our solutions, ensuring customer success, and fostering strong, long-term partnerships. By aligning our professional services with our clients' strategic objectives, we drive adoption, increase user engagement, maximize ROI, with a focus on customer experience. Throughout my career, I have been committed to building high-performing teams, fostering a culture of continuous improvement, and leveraging data-driven insights to deliver impactful results. I believe it is paramount that professional services contributes to all areas of the business to ensure it is successfully aligned with the client. My expertise spans across project management, customer success, change management, and business process optimization.

Greater Boston

The One Life Project empowers and supports teens and young adults by providing mental health education and advocacy, breaking down stigmas, and fostering a compassionate community where mental health is prioritized and accessible to all youth.

Experienced executive reporting directly to the CEO and integral member of the executive leadership team, I excel in building and leading profitable, global, customer-focused delivery teams. My portfolio encompasses diverse functions including academy, professional services, support, customer success, partner success, and SaaS operations.Strategically driven by a commitment to customer success, I continuously evolve our delivery mechanisms to meet evolving client needs. My role involves defining customer-centric solutions, identifying new business opportunities, optimizing support response times, pinpointing automation opportunities, and spearheading seamless migration to SaaS platforms. Additionally, I play a pivotal role in understanding partner requirements for successful delivery, ensuring alignment with company objectives.My collaborative approach extends across partnerships/alliances, marketing, sales, product, and engineering management teams. This ensures cohesive efforts in delivering excellence for both on-premises and cloud-based solutions. Regular reporting of outcomes to the company, board, and leadership peers underscores my commitment to transparency and accountability.My global organization is located throughout Europe, North America, APJ (APAC), LATAM, and India.

Greater Boston

Reports directly to CEO. Leads professional services, pre-sales and customer success strategies, forecasting, infrastructure and contracts. Defines customer solutions and identifies new business opportunities. Collaborates with partnerships/alliances, marketing, sales, and engineering management for this on-premises and cloud-based company recently sold to VCs. Collaborates with support and customer liaison to prioritize and address customer issues. Earned top secret clearance.

Greater Boston Area

Greater Boston Area

Responsible for management and growth of global Professional Services team.

Responsibile for management and growth of global Professional Services team.

Lead the North American Services organization.

Responsible for North American Professional Services for Verity and Autonomy product implementations.

Responsible for North American Professional Services for Verity and, later, Autonomy product implementations.

Worked as a Co-op first in Q/A for the product all-in-one, and then in an operations group managing backups, and writing software to streamline reporting and shift turnover.

Bscs, Computer Science / Music

Majored in Computer Science, Minored in Music

Education record