Shelby Mitchell Email & Phone Number

Odenton, Md, Us

 Review window installation projects to determine difficulty, materials required and time needed Coordinate which installation crew will be best suited for the project 100+ outbound phone calls daily Use Fenevision to order materials (drafting a PO) needed such as caulk, coil, shutter plugs, j channel and occasionally roofing shingles for bay windows or siding for modify/creating a window opening Establish relationships with dealers by promptly advising on homeowner… Show more  Review window installation projects to determine difficulty, materials required and time needed Coordinate which installation crew will be best suited for the project 100+ outbound phone calls daily Use Fenevision to order materials (drafting a PO) needed such as caulk, coil, shutter plugs, j channel and occasionally roofing shingles for bay windows or siding for modify/creating a window opening Establish relationships with dealers by promptly advising on homeowner concerns and following strict lead times on completing projects  Negotiate with dealers when compensation is needed for the homeowner Multi-task by resolving concerns while an installation is in progress, containing and limiting services from installation, communicating with the installation crew as well as the dealer and homeowner, and scheduling installations Assign window units to a route for the scheduled installation date (rescheduling as necessary) in Fenevision Create labor and materials quotes, orders and credits in Fenevision Document notes, conversations, photos, documents in i360 salesforce Collaborate as a team when the volume is high or when questions are needing resolution Created a cover sheet for project paperwork which helped installation crews remember to wear the appropriate advertising for the particular dealer who holds the project contract with the customer Launched a tracking system to ensure that photos of lead containment installations were received from the installation crews and uploaded to Salesforce for that particular project Show less

Odenton, Md

Provide excellent customer service to patrons whom dine in the restaurantProblem solve patron requests and mitigate concerns, then expedite solutionsMaintain knowledge of menu offerings, specials, ingredients to eloquently explain dishes and navigate patron preferences or allergiesEffectively listen to patron requests and utilize detail oriented skills to fulfill orders accuratelyMultitask and problem solve to fulfill patron requests in high volume, producing results with… Show more Provide excellent customer service to patrons whom dine in the restaurantProblem solve patron requests and mitigate concerns, then expedite solutionsMaintain knowledge of menu offerings, specials, ingredients to eloquently explain dishes and navigate patron preferences or allergiesEffectively listen to patron requests and utilize detail oriented skills to fulfill orders accuratelyMultitask and problem solve to fulfill patron requests in high volume, producing results with efficiency Demonstrate best practices to new servers on providing quality customer serviceDevelop new hires by sharing knowledge of the menu so they can be prepared when asked unique questions by patrons Provide tactics and strategy to new servers on how to be most efficient in high volume Collaborate with management on best practices and provide insight on execution of efficient processes Show less

Greenbelt, Maryland

Glen Burnie, Maryland

-Administrative Assistant to the Northeast Regional Manager (overseeing 13 states)-Compile reports and convert into spreadsheets on Excel -Coordinate domestic travel-Balance corporate credit card and expenses-Create flyers and announcements -Create monthly newsletter to send on behalf of manager-Order supplies, marketing material, and miscellanious items-Send vendor invoices to Accounting for payment-Support branch with administrative projects

Baltimore, Md

Recruitment-Review resumes for quality -Speak to and screen candidates to ensure experience matches Keepers expectations-Recruitment goals of 60 contacts, 40 interviews booked and 10 hired per week-Conduct in person interview and assign pay rates-Received Award for “Associate Champion” which is given to the Partner who builds lasting relationships with temporary staff and understands their preferences in their job search.Operations-Maintain Recruitment, sales… Show more Recruitment-Review resumes for quality -Speak to and screen candidates to ensure experience matches Keepers expectations-Recruitment goals of 60 contacts, 40 interviews booked and 10 hired per week-Conduct in person interview and assign pay rates-Received Award for “Associate Champion” which is given to the Partner who builds lasting relationships with temporary staff and understands their preferences in their job search.Operations-Maintain Recruitment, sales, order filling, hire cycle -Work as a team to meet branch goals (billable hours, hires, recruitment, etc.)-Manage multiple projects simultaneously-Speak to clients on associate performance, striving for extending assignments-Counsel associates when performance needs improvement-Provide guidance to help associates acquire permanent positions with clients-Payroll for associatesSales-Visit clients at client site in pursuit of sales-200 Cold calls a week generating 5 leads per week-Acquire 2 new client visits per week-Set rates and negotiate hire fees-Ask pointed questions to understand client needsAdmin-Conduct daily report on company-wide activity and results (FLASH Report) in Excel-Maintain Hours Report, Ad tracking Report, Appointment Log through Data Entry in Excel-Data entry, using Alphanumeric 55 WPM -Maintain constant written correspondence-Serve as “Girl-Friday” for the branch, and sometimes the companyManagement/Business Development-Focus on the development of fellow Partners, taking a higher priority than personal career goals-Create budget projections and maintain efforts for positive cash flow-Manage internal Partners by guiding them with appropriate actions and word-track-Assist in opening and growth of new branch-Create monthly projections to be used in the Budget Vs. Actual Report-Received award for “Pay it Forward” which is given to the Partner who takes extra time and effort to grow and assist fellow Partners in their career development Show less

-Order entry in Quickbooks (Sales Order and Purchase Order)-Send correspondence and order confirmation to clients-Answer phones with a cheerful disposition-Negotiate rates with Vendors-misc admin duties

Bachelor Of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General

High School Diploma, Regular/General High School/Secondary Diploma Program

Education record