Lisa Mcgee Email & Phone Number

Vermont, United States

Remote

Management of internal and external cross-functional teams to implement onsite employee health centers from point of contract execution to facility go-live.

Remote

Direct supervision of local, virtual, and remote health center teams representing over 14 million in gross annual revenue, 20+ locations and up to 52 FTE team members, pivoting from in-person to virtual care during pandemic closures.

Winooski, Vt

Strategic partner for clients on employee health solutions with oversight of clinicians and health center operations for employer-based healthcare provider across all lines of service. Managed portfolio of over 8 million in gross annual revenue.

Williston, Vt

Williston, Vt

Project and client relationship management for cloud based SaaS healthcare workforce management solutions company.Led diverse teams of internal and external resources to manage entire implementation lifecycle including planning, design, risk identification and mitigation, configuration, integrations, training, and deployment.Managed Service Organization Control (SOC) audit from Readiness Assessment through SOC 1 Type 1 audit by independent auditors. Collaborated on and documented business and data security processes for administration, client services, computer operations, application development, logical security and physical security. Led organization to a clean audit report, a key strategic initiative for the entire organization.Actively involved in development of best practices, process improvement, optimal workflows and product enhancement.

Richmond, Vt

Member of the leadership team for both organizations. Supported strategic plan, growth objectives and business operations in advertising client support, customer service operations, finance, human resources, information technology, facilities and recruiting.Treasurer for Kicking Assets LLC, employee investment club.

Burlington, Vt

Business to business customer service for clinical decision support software company.• Proactively managed all aspects of inbound and outbound customer service, new client implementation and sales support for clinical, business, education and Department of Defense clients.• Managed development of custom software products from joint application design meetings and requirements definitions, through usability studies and product training.• Accomplished transition of all Windows based software clients to web based applications, including client workflow reconfiguration, documentation and training.• Reduced custom software update timelines 30% using efficient project management strategies and team building techniques. • More than tripled revenue from strategic accounts through excellent service, solution based up selling and facilitating systems integration.

Burlington, Vermont Area

Business to consumer customer service for international manufacturer and distributor of specialty gifts.• Maximized customer satisfaction while limiting cost exposure by standardizing procedures and resolutions and training resulting in increased repeat customers and positive national media exposure.• Created customer service manuals, intranet resource pages, company wide customer service training and quality assurance programs reducing returns and allowance costs.• Researched and implemented web based e-mail management system reducing response time from two days to less than two hours.