Sam Spencer Email & Phone Number

Colchester, Vermont, United States

Colchester, Vermont, United States

• Managed 8-12 direct team members.
• Involved in the interview, hiring and contract process for internal candidates
• Act as a project sponsor on large scale and complex customer facing projects.
• Further developed product liaison teams that are used to help the Technical Professional Services organization prepare for product launches, participate in product lifecycle activities and product feedback.
• Developed and implemented new hire onboarding program
• Analyze, track and take action on Technical Professional Services KPI data. On-Time, On-Budget, Utilization and NPS scores.

South Burlington, Vermont, United States

• Participate and manage small scale to large scale customer facing projects, ranging from 1 month in duration to 5 years.
• Contribute to project documentation, project planning and governance.
• Helped with company adoption of AWS to host our software, as well as develop a new product with.
• Act as an escalation point for technical issues with the ability to communicate technical topics and issues to non-technical stakeholders, both internal and external.
• Performed responsibilities and creation of Technical Professional Services organization product liaison to the product and engineering teams.
• Assist sales team with technical, product specific conversations with prospective customers.

South Burlington, Vermont

• Collaborate cross departmentally on internal process projects, on boarding projects and product development projects.
• Use phone and interpersonal communication skills to effectively troubleshoot and communicate technologically advanced issues and ideologies with direct customers and business partners.
• Work with CRM software to organize and prioritize cases.
• Identify and efficiently communicate to internal departments when case escalation is necessary.
• Maintain and update customer facing and internal documentation.
• Specialize in lab automation software implementation and support.

Burlington, Vermont Area

Learning to code, work with developer tools, and perform in an agile environment. Languages and technologies being learned: * Javascript, HTML, CSS, Bootstrap, JQuery, MongoDB, AJAX, JSON, React, Sketch, Git, Github and NodeJS.* Agile Development* https://sspencervt.github.io/

Williston, Vermont

• Manage account portfolio of 190 accounts made up of independent and national accounts/major account groups
• Effectively grew account portfolio 15% each year by using sales best practices and consistency to find and obtain new business
• Work with clients to market and raise sales of Interstate Batteries product by holding educational meetings to discuss customer communication.
• Communicate with home office on sales strategies and inventory objectives
• Organize open invoices, collect payments on independent accounts and plan with clients on payment structure

Williston, Vermont

• Collaborated on marketing campaigns with local media outlets on all platforms in order to raise awareness
• Created and maintained digital marketing presence (Facebook, E-mail and Google Adwords campaigns)
• Communicated and achieved specific goals and objectives to management regarding customer acquisition and retention
• Worked with home office (Dallas, Texas) by organizing weekly conference calls and periodic visits
• Attended national company gatherings to collaborate with employees located in various regions sharing success stories and absorbing those of others

South Burlington, VT

• Researched and reported potential expansion into Australian and New Zealand markets
• Provided import and freight costs
• Created report on local economy and suggested market penetration tactics