Lisa Bailey Email & Phone Number

New York, Ny, Us

Wilton, Ct

Utilized consultative sales skills to provide luxurious, high-end travel options for guests and travel advisors.Ensured that pertinent information was entered correctly to ensure accuracy of bookings.Specialized in exceptional customer service and resolved any issues that arose.Collaborated with other departments to ensure guests' needs were met.Provided feedback to management in order to improve guest experience.Kept abreast of all new products and procedural… Show more Utilized consultative sales skills to provide luxurious, high-end travel options for guests and travel advisors.Ensured that pertinent information was entered correctly to ensure accuracy of bookings.Specialized in exceptional customer service and resolved any issues that arose.Collaborated with other departments to ensure guests' needs were met.Provided feedback to management in order to improve guest experience.Kept abreast of all new products and procedural updates.Assisted in training and mentoring new reservation counselors. Show less

Maintain and monitor daily content for hyperlocal news website.Gather relevant information, generate stories and post to website, Facebook and Twitter.Build rapport with local community.Excellent writing and proofreading skills.Collaborate with other local editors to share and post information.Consistently increase readership and website traffic.

Worked independently and consistently met strict deadlines. Accurately prepared, transcribed and edited information for weekly columns. Provided administrative support for the newsroom which included answering phones, assisting clients and resolving and referring a range of problems and inquiries.Collaborated with coworkers in the preparation of niche publications such as Your Town and Good News.Contacted local police departments and prepared briefs and stories as… Show more Worked independently and consistently met strict deadlines. Accurately prepared, transcribed and edited information for weekly columns. Provided administrative support for the newsroom which included answering phones, assisting clients and resolving and referring a range of problems and inquiries.Collaborated with coworkers in the preparation of niche publications such as Your Town and Good News.Contacted local police departments and prepared briefs and stories as needed.Utilized social media and posted stories to website Show less

Managed daily operations for Fortune 100 company’s multi-million dollar on-site account. Resolved all billing problems and customer complaints. Processed payroll on a biweekly basis and performed other HR duties. Interviewed and hired prospective candidates. Trained all new employees and provided continuing education for current employees. Met with outside vendors to keep abreast of current account and industry trends.Assisted employees in other departments and served as… Show more Managed daily operations for Fortune 100 company’s multi-million dollar on-site account. Resolved all billing problems and customer complaints. Processed payroll on a biweekly basis and performed other HR duties. Interviewed and hired prospective candidates. Trained all new employees and provided continuing education for current employees. Met with outside vendors to keep abreast of current account and industry trends.Assisted employees in other departments and served as backup during absences.Contacted headquarters to resolve any operational issues.Organized and facilitated staff meetings.Assisted demanding clients, including the CEO and upper management, and consistently met their high expectations. Promoted from Executive Travel Counselor in 1994. Show less

Booked all travel arrangements for VIPs and corporate travelers of a multi-million dollar account.Acted as liaison between travel coordinator and counselors to keep the office apprised of new policies and procedures.Solved any customer complaints and authorized compensation as needed.Kept a daily log of all office statistics.Was responsible for supervisory duties during times of illness and vacation. Implemented new accounts. Promoted from travel counselor in 1992.

Bachelor Of Arts, French And International Trade

2Eme Degree, French Language And Literature