Empower clients to feel ownership over their tools and enable them to use them to forward their organization's mission, by: providing client training and support to help them gain experience and practical expertise of the tools they use in their daily work as well as be a voice and thought partner for issues and ideas related to our client's mission, finding answers to questions raised by our clients, providing opportunities to increase their learning giving them greater capacity for growth, and producing & publishing content for clients, assisting with CMS staging and support. Support the PTKO marketing team as they execute time sensitive projects as well as the longer term vision and targets for company's positioning and brand growth, including: the creation of event materials, management of event registrations, creation and dissemination of email newsletters and automation campaigns as well as social media postings.Continuing to serve as project manager by supporting the completion of projects from start to finish by: documenting progress and changes across systems so that both the PTKO team and our clients have a clear understanding of the status of the project while providing prompt progress tracking and personal communication to keep things running on time.

Support the completion of projects from start to finish. Document progress and changes across systems so that both the PTKO team and our clients have a clear understanding of the status of the project while providing prompt progress tracking and personal communication to keep things running on time.

Assist clients with website maintenance, social media management and event planning. Update existing website, creating new website pages as needed, to better capture and serve the target audience. Incorporate appropriate social media into the organization's marketing plan. Work with them to develop social media strategies that fulfill their goals. Capture and edit new images and graphics for digital use. Design and assist in the execution of events that promote their cause.Software: Dreamweaver, Wordpress, Photoshop, and Publisher.Majority of clients are non-profit organizations.

Regular use of the following: Dreamweaver, Photoshop, Publisher, Powerpoint, Excel, Word, ApplyYourself, Internet Native Banner. Maintain departmental website, updating current information and adding new information as needed. Maintain the department’s social media accounts to connect with students and alumni, and increase public awareness of our programs and activities. Publicize all departmental events using print, departmental website, email and social media, as appropriate. Create promotional pieces for departmental use including: brochures, flyers, posters, programs, and banners. Serve as the department's graduate secretary. Provide program, policy, or procedural information to students and prospective students. Process graduate program application materials. Generate forms related to graduate employment at the university. Provide exceptional customer service to all visitors and callers.Additional Campus Training Workshops Taken: Introduction to Dreamweaver, Intermediate Dreamweaver, Introduction to Wordpress, Securing Wordpress, Search Engine Optimization, Introduction to Photoshop, Intermediate Photoshop, Google Essentials, Google Sites and UNCG Brand Standards Training.

Absorb the duties of our previous office manager, who took another position at the university, into my existing role while the department underwent a search to fill the office manager position. Additional duties include: Maintaining, Reconciling, and Adjusting Financial Records, Ensuring departmental compliance with university regulations for HR and purchasing, Purchains gsupplies and equipment for the department as needed, Filing all necessary documentation to secure reservations and payment for use of university resources, Supervising and Training Student Employees and Staff, Assistant to the Department Chair, Training the individual hired to fill the Office Manager position at the conclusion of my assignment.I had previously served in this capacity Aug. 2012- Oct. 2012 and Aug. 2010-December 2010.

Assignment Details:Create new website for the School's Consumer, Apparel, and Retail Studies department using WordPress, HTML, and CSS, bringing it in line with Bryan School departmental website standards. Assist in updating the Bryan School's main page. Provide support to web administrators in other Bryan School departments as they encountered challenges in updating their sites. Skills: Creation of new pages and posts, employing HTML and CSS to supplement the WordPress template. Utilization of Genesis Framework for department's homepage. Responsible for photographing and editing images for use on sites. Correction of minor website functionality issues. Testing all websites for cross browser compatibility and fixed issues arising with the pages and links. Work closely with all clients to ensure proper understanding of their needs and update them frequently on the progress of their web project.

Answer multi-line phone system and direct callers to appropriate resources or extensions. Data entry: record timesheets of all attorneys in practice for purposes of billing using specialized software(Juris). Greet all guests and escort them to the appropriate office or meeting room. Receive all deliveries and distribute to appropriate parties.

Book, organize and, with the help of all departments, successfully carry out an average of 300 conferences a year. Assist Event Planners in preparing for their visit by booking their stay, distributing to them all necessary paperwork, making them aware of all policies and situations which may affect their stay, helping them choose menus suitable for their group and determine the most appropriate meeting space for their needs, answering any questions the might have as their event comes to fruition and fulfilling their needs to the best of our abilities during their visit. Assist our Outdoor Education Department, as needed, by instructing youth grades K-12, as well as adult groups, in courses such as: Animal Adaptations, Wetlands Ecology, Orienteering, Low Ropes/Teambuilding, Botany, and North Carolina History. Manage a twelve month calendar for eight meeting spaces as well as outdoor areas. Receive and process payments for all conferences and onsite services provided. Take perspective clients on tour(s) of the facility and convey the ways we will be able to fulfill their conference needs. Conduct weekly staff meetings to inform all departments how they can help fulfill the needs of upcoming groups and schedule front desk staff to assist guests during their stay. Strive to be the friendly and helpful voice on the phone and in person for all who call or visit the facility. Maintain database of donations made to the facility for tax purposes and to track giving. Create newsletters, promotional brochures and flyers for fundraising, rate specials and upcoming events at the facility.

Communicate to merchants future and current events as well as co-op advertising opportunities available through the association. Receive and utilize input from merchants regarding past and future events. Contact media to arrange advertising and promotion of events. Create and distribute press releases to media outlets. Create new promotional materials to meet the needs of the merchants. Address the comments and concerns of the merchants and general public.

Use knowledge of products and procedures, analytical and flexible thinking to ensure guest satisfaction. Hire and train new employees. Conduct periodic meetings to inform employees of new corporate policies and concerns. Write weekly work schedules. Awarded employee of the month on two separate occasions; promoted to supervisor and "Key Employee". Commended by supervisors regularly for exemplary customer services skills.