Spearheaded all the business operations of the pet salon. Recruited and coached salon staff. Oversaw inventory’s salon supplies and reordering, while resolving customer complaints. Attracted new customers by conceptualizing compelling advertisements. Composed and emailed monthly coupons, while managing the cash and processing credit cards. Responded to phone calls and scheduled appointments. Monitored all the sales by developing Excel spreadsheets and recorded client information by drafting MS Word documents. ● Assessed customers’ issues while ideating and implementing robust solutions to address them.● Understood customer needs in a meticulous manner and offered solutions that best suited their needs.

Played an instrumental role as the sole point of authority for the US Office, liaising with the UK (corporate) Office to ensure a high-performance work environment. Provided feedback on team and individual goals by developing and delivering individual performance reviews. Designed and oversaw a full-fledged customer service procedures manual. Undertook collection functions, posting payments, and credit issuing to support the accounting team. Composed weekly and monthly sales reports in all corporate reporting documents. Processed sales invoices, sales orders, and quotes by leveraging Sage Peachtree on a daily basis. Developed and maintained office documents by deploying Microsoft Word, Excel, and Outlook. Ensured total compliance with federal, state, and local laws by governing all the facets of the DEA Controlled Substances Program. Managed all international orders, provided customs documents, and tracked packages till their delivery to the final destination. ● Led a diverse group of direct reports in Customer Service Team, Office Coordinator, Office Assistant, Technical Support Officer, Marketing Officer, Warehouse Clerks. Ascertained meeting or exceeding of all the established goals by ensuring that the staff provides superior customer service. ● Augmented customer satisfaction, maximized efficiencies and minimized down time by evaluating customer service processes and implementing strategic initiatives.

Streamlined loan origination, paperwork processing, and home loan closures by assisting processors. Ordered Credit Bureau checks, titles, appraisals, and releases. Undertook and successfully completed various accounts receivable duties including posting payments, collection calls, and deposit preparation. ● Answered and directed incoming calls in a prompt and professional manner.● Collaborated cohesively with other team members to complete day-to-day responsibilities productively.

Commission sales of major appliances and sporting goods.Provided extensive customer service and assistance in all areas of merchandise selection.Monitored and updated stock levels and merchandise availability.Performed cashiering functions.• Trained new associates in sales, customer service, and department policies and procedures.