Responsible for generating detailed reports and provided comprehensive data analytics. Successfully managed inbound/outbound leads, day to day administrative tasks, and managed inventory control maintained in NetSuite.

As a successful Key Account Manager I sold the full CBD and Health and Wellness product line to Club Corp's country clubs nationwide. I was responsible for increasing market-share by 53% in the first year which was all net new business. Consistently met and exceeded sales quota's month over month.

CUSTOMER SUCCESS MANAGERENQUIRE (ALINE) APRIL 2021 - APRIL 2023➣ Developed a comprehensive understanding of the customer’s industry, business challenges, desired business outcomes and business objectives to ensure close alignment with our customer relationship management software.➣As a developed trusted advisor I guided the customer journey success strategy focusing on enabling customers to achieve measurable business outcomes starting from onboarding, implementation, Go Live, renewals to upselling.➣ I understood and drove customer adoption of products including increasing client usership and engagement magnifying customer satisfaction by 25% through proactively identifying and resolving customers issues.➣ Ensured any account issues and escalations were managed appropriately and resolved quickly, leveraging appropriate supporting resources while managing and surpassing customers expectations.➣Built and maintained a success strategy document utilizing quarterly business review’s for each client. Identified and pursued opportunities for upsell and cross-sell, thus increasing revenue 35% YoY.➣ Gathered customer feedback and communicated with management to represent the voice of the customer and share product roadmap development.

NATIONAL KEY ACCOUNT MANAGER BLUE TECHNOLOGIES, INC. May 2006 - November 2019➣ Managed a portfolio of Fortune 500 key accounts with a total annual revenue of $3 million, contributing 35% of the company’s total sales.➣ Negotiate and close long-term contracts, increasing revenue by 25% and customer retention YoY.➣ Develop and implement customized account plans, resulting in a growth in upselling opportunities within key accounts for continued future partnerships.