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Accomplished professional with expertise in process and system development. Netsuite Administrator with experience in form and field management, workflows, searches and scheduled searches, dashboards, and user role creation. Unique combination of business acumen and technical skills with diverse abilities to execute solutions and solve problems. Thrives in a collaborative environment where detail is critical to achieving vision, goal and growth success. Comfortable voicing opinions to ensure all avenues are considered before decisions are made. Self-motivated, goal-oriented, and flexible team player adept at addressing a variety of projects simultaneously.
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Chief Of StaffCarmaBroomfield, Co, Us -
Vice President Of Customer OperationsCarma, Inc. Sep 2022 - PresentDenver, Colorado, United States
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Director, Customer OperationsCarma Feb 2022 - Sep 2022Denver, Colorado, United States
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VolunteerA Precious Child 2009 - PresentBroomfield, Co -
Vp, Business ArchitectureCologix, Inc. Mar 2016 - Sep 2021Denver, Co -
Director, Business Process ArchitectureCologix, Inc. Feb 2014 - Mar 2016Denver, CoResponsible for all aspects of Process architecture, business requirement definition, as well as software quality assurance and training.Support and develop CRM and ERP functionality using NetSuite Platform. Proficient in administrative functionality, custom form and field development, searches, and workflow.
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Business ArchitectCologix, Inc. Sep 2011 - Feb 2014Denver, CoResponsible for designing the operating model, managing integration activities, process creation, reference documentation, and training.
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Manager, Cdn ProvisioningLevel 3 Communications Nov 2010 - Sep 2011Broomfield, CoManage team responsible for ordering and provisioning Content Delivery services.Manage process documentation for ordering and provisioning, and global communication to operations for process changes.Interface with Product Management regarding new features and special configurations to ensure operational requirements are addressed and services are appropriately priced. -
Sr. PlannerLevel3 Communications 2009 - Nov 2010Broomfield, CoResponsible for process and process improvement for the ordering and provisioning of Content Delivery services.• Documented operational impact assessments, operational requirements and interfaced with Product Development in an agile development cycle on a program with a monthly release schedule.• Created and maintained process documentation using wiki tools.• Provided training and production support for ordering and provisioning of Content Delivery services.
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Business AnalystLevel 3 Communications, Content Markets Dec 2007 - Aug 2009Broomfield, CoManage process and process improvement for the Content Markets, Customer Care organization.• Responsible for process documentation and process updating for order entry and order management teams.• Measure and analyze Customer Care metrics to identify and implement process improvements.• Process owner for a new set of products from Sales Opportunity, through installation, including maintenance.
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Program ManagerLevel 3 Communications, Llc Dec 2005 - Dec 2007Broomfield, CoAdvocate for the Customer Program Management organization to ensure order entry processes are streamlined, necessary system enhancements are implemented and training is documented and delivered.• Design, document and implement new processes impacting order entry.• Interface across organizations to identify process and/or training gaps to ensure they are addressed.• Identify areas for process improvement to improve efficiency of order entry tasks.
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Business AnalystLevel 3 Communications, Llc Mar 2005 - Dec 2005Support the Customer Facining Operations team with process, process improvements, training, and metrices.
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Manager, Carrier Management, Access Cost Mgmt.Level 3 Communications, Llc Mar 2004 - Mar 2005Broomfield, CoManage the commercial and operational performance of a select group of major access providers.• Measure operational performance, develop service improvement plans and manage all major commercial elements including contract management and negotiations.• Responsible for managing overall strategic business relationship with select group of vendors.• Drive purchasing behavior to balance operational and commercial performance.
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Community ManagerManagement Specialists, Inc Apr 2002 - Mar 2004HOA Manager hired by the communities Board of Directors to maintain compliance with association's Covenants and maintenance of community common areas.
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Vendor ManagerLevel 3 Communications Jun 1998 - Nov 2001Liason between Level 3 and Vendors for off-net access ordering. Identified process and trained teams on how to place orders with off-net vendors. Created and maintained job aids and training manuals.
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Customer Account SpecialistIcg 1997 - 1998Customer Facing, Sales support for customers ordering Off-Net Access. Processed orders, provided customer updates, participated in Sales calls, and validated billing accuracy. -
Service Operations AssociateSprint 1995 - 1997Customer facing representative for mid-sized business accounts. Managed account post installation, set up and modified 800 number services, evaluated and pocessed billing disputes. -
Communications ConsultantUniversity Of Nebraska 1990 - 1995Managed Help Desk line which supported all offices on the campus. Designed, set up and trained departements on new phone systems. Set up voicemail accounts. Liasion for trouble tickets between users and local phone company.
Lisa Crouch Skills
Lisa Crouch Education Details
Frequently Asked Questions about Lisa Crouch
What company does Lisa Crouch work for?
Lisa Crouch works for Carma
What is Lisa Crouch's role at the current company?
Lisa Crouch's current role is Chief of Staff.
What is Lisa Crouch's email address?
Lisa Crouch's email address is li****@****gix.com
What is Lisa Crouch's direct phone number?
Lisa Crouch's direct phone number is +130388*****
What schools did Lisa Crouch attend?
Lisa Crouch attended University Of Nebraska - Lincoln.
What are some of Lisa Crouch's interests?
Lisa Crouch has interest in Children.
What skills is Lisa Crouch known for?
Lisa Crouch has skills like Integration, Process Improvement, Telecommunications, Vendor Management, Product Management, Program Management, Crm, Saas, Software Documentation, Management, Business Process, Business Process Improvement.
Who are Lisa Crouch's colleagues?
Lisa Crouch's colleagues are Preston Gardner, Sean S., Colby Mccormick, Joe Pfeifer, David Rosen, Stacey Rugenski, Tracye Wilhelm.
Not the Lisa Crouch you were looking for?
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4wellsfargo.com, wellsfargo.com, usi.com, usi.biz4 +121624XXXXX
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Lisa Crouch
Business Administration & Organizational Leadership Graduate | Skilled In Leading Projects, Optimizing Operations, And Driving Growth | Expertise In Decision-Making And Team Leadership.Canandaigua, Ny1cherokeenationbusinesses.com
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