Lisa Crouch Email & Phone Number

Broomfield, CO, US

Denver, Colorado, United States

Denver, Colorado, United States

Broomfield, CO

Denver, CO

Denver, CO

Responsible for all aspects of Process architecture, business requirement definition, as well as software quality assurance and training.Support and develop CRM and ERP functionality using NetSuite Platform. Proficient in administrative functionality, custom form and field development, searches, and workflow.

Denver, CO

Responsible for designing the operating model, managing integration activities, process creation, reference documentation, and training.

Broomfield, CO

Manage team responsible for ordering and provisioning Content Delivery services.Manage process documentation for ordering and provisioning, and global communication to operations for process changes.Interface with Product Management regarding new features and special configurations to ensure operational requirements are addressed and services are.

Broomfield, CO

• Responsible for process and process improvement for the ordering and provisioning of Content Delivery services.
• Documented operational impact assessments, operational requirements and interfaced with Product Development in an agile development cycle on a program with a monthly release schedule.
• Created and maintained process documentation using wiki tools.
• Provided training and production support for ordering and provisioning of Content Delivery services.

Broomfield, CO

• Manage process and process improvement for the Content Markets, Customer Care organization.
• Responsible for process documentation and process updating for order entry and order management teams.
• Measure and analyze Customer Care metrics to identify and implement process improvements.
• Process owner for a new set of products from Sales Opportunity, through installation, including maintenance.

Broomfield, CO

• Advocate for the Customer Program Management organization to ensure order entry processes are streamlined, necessary system enhancements are implemented and training is documented and delivered.
• Design, document and implement new processes impacting order entry.
• Interface across organizations to identify process and/or training gaps to ensure they are addressed.
• Identify areas for process improvement to improve efficiency of order entry tasks.

Support the Customer Facining Operations team with process, process improvements, training, and metrices.

Broomfield, CO

• Manage the commercial and operational performance of a select group of major access providers.
• Measure operational performance, develop service improvement plans and manage all major commercial elements including contract management and negotiations.
• Responsible for managing overall strategic business relationship with select group of vendors.
• Drive purchasing behavior to balance operational and commercial performance.

HOA Manager hired by the communities Board of Directors to maintain compliance with association's Covenants and maintenance of community common areas.

Liason between Level 3 and Vendors for off-net access ordering. Identified process and trained teams on how to place orders with off-net vendors. Created and maintained job aids and training manuals.

Customer Facing, Sales support for customers ordering Off-Net Access. Processed orders, provided customer updates, participated in Sales calls, and validated billing accuracy.

Customer facing representative for mid-sized business accounts. Managed account post installation, set up and modified 800 number services, evaluated and pocessed billing disputes.

Managed Help Desk line which supported all offices on the campus. Designed, set up and trained departements on new phone systems. Set up voicemail accounts. Liasion for trouble tickets between users and local phone company.