Lisa Baker Email & Phone Number

Austin, Texas Metropolitan Area

Support the Continuing Education Manager and CE staff.

Austin, Texas, United States

Expanding my knowledge and improving skills in five-plus software skills: Excel, Word, QuickBooks, and Azure knowledge with Microsoft Azure fundamentals on Microsoft Learning and LinkedIn Learning.• Work toward Microsoft Office Specialist Expert certifications in Excel & Word Expert for Office 2019 and Office 365.• Update previous experience in QuickBooks knowledge with LinkedIn Learning classes.• Gaining new skills in Power BI and Salesforce through LinkedIn Learning classes.

Austin, Texas Area

Promoted to IT Manager & Logistics Manager to head technical, software product knowledge, consultation, and desktop support for over 35-persons, six teams on two campuses, and three entities.• Office 365 Service Administrator and Computer Networking Manager to include Network and Cloud Security for 30+ Windows & Mac devices. Integrated weekly training tips and security education.• Account manager over five databases and two CRM systems to maintain and improve relationships of and for pastoral care, parishioners, customers, service volunteers, groups, classes, and event financial reporting.• Led team on the redesign of the facility and event maintenance tracking software with a CMMS tool to maximize and enhance 90% efficiency for end-users. Liaison between the program team event owners, facility staff team, and communications team on events and activities.• Managed the upgrade of the VoIP telephony system with over 60 users, 60 extensions, and 10 call groups. Upgraded VoIP telephony system saving $4000 annually.

Austin, Texas, United States

• Launched and administered campus logistics and event calendar for schedule communications through a CMMS and CRM tool for 30-plus spaces and two locations.• Administrative office support for three to five clergy members. Coordinated Sunday resources for four worship services, ten-plus classes, and weekly events. Produced media presentations for weekly contemporary Sunday service.• Team support as Front Desk Manager, and with the Communications Team and Finance Director on sending electronic announcements through Constant Contact, event financial reports, Sunday donations count, and trained 30 front desk volunteers to maintain a welcoming atmosphere.• Configured and implemented Windows devices as Kiosks for event check-in network and tracking for over 600 average Sunday attendance.• Orchestrated event walk-through sessions for facility setups and space logistics, along with maintaining meeting notes and scopes for future events. Liaison between the program team and facility team on events and projects with attendance from 10 to 500.

Washington D.C.

Office Director’s Executive Assistant and Office Manager for the Director and Deputy Director and 30 employees from D.O.S., other U.S. government agencies, and non-government organizations. • Collaborated with the five-team leaders on importing shared network files to SharePoint, improving file organization for each team.• Monitored for the Deputy Director, office space remodel communications for 10 additional cubicles and phone lines.• Executed travel arrangements for Director, Deputy Director, and 5 team leaders.• Held a Department of State Top Secret Clearance

Supported US Government employees and their families under Chief of Mission at US Embassy in Freetown, Sierra Leone while working worked closely with the US Ambassador, Deputy Chief of Mission to Sierra Leone• Planned, scheduled, and executed newcomer materials to welcome and prepare over 20 incoming Foreign Service staff and families for arrival to the Embassy & Sierra Leone.• Organized and facilitated events to enhance morale and living experience in a third world country. Created, planned, and implemented large events with the British High Commission Community Liaison Officer, and host-country businesses.• Held a Department of State Top Secret Clearance.

• Created marketing campaigns for 5 Brokers & 2 Agents using aerial photography software, Adobe Photoshop and CorelDraw to attract potential clients and investors to El Paso, Texas from the local, regional and national levels.• Prepared presentation packages with detailed information highlighting demographics, growth and possible sites geared to the potential client.• Administered contracts and other documents related to the lease and/or sale of properties.

• Consulting Coordinator - Tracked consulting engagements through the lifecycle. Purchased hardware equipment and software products/licenses for consulting engagement. Managed client software renewals and maintenance contracts for 10-plus customers. Managed equipment delivery timeline. Prepared estimates and manage the software maintenance contracts to maximization renewal opportunities for client engagement in QuickBooks, Excel, and CRM tools.• Support SWINC Software Sales – Point of contact for customer support questions and issues that arise with the software products. Provided customer support via phone and email, while working with the development and engineering team on in-depth issues. Helped to distribute new software builds.• Website Maintenance and Software Tester – Assisted with maintaining and updating the company’s website, using HTML, XML and ASP, Adobe Photoshop for image editing, and Microsoft FrontPage as website editor. Performed testing on Simpler-Webb software products.