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With a background uniquely combining leadership roles in both the hospitality and education industries, I am devoted to the development of surrounding individuals as a means to enable business growth and exceed expectations.What I Do:-I ensure the obtainment of all company targets, optimal customer service and the effective management of multiple locations, while adhering to company policies and standards.How I Do It:-I hire ideal candidates and implement successful training procedures, constructively coaching individuals and instilling my determination for excellence. I constantly strive to maximize the potential of those around me and generate a productive response to my management style.-I create and implement inventive ideas and marketing strategies to increase traffic and revenue, in addition to improving customer satisfaction and loyalty.-I am keenly aware of the benefit of balancing the needs of several groups of people simultaneously, such as clients, staff and company executives. In doing so, I am able to achieve optimum results time and again.-I am a meticulous financial planner with the ability to properly forecast budget objectives, expenses and profit goals.-I care. Serving clients and inspiring people is what brings me joy. I truly love the hospitality industry and the opportunity it brings to interact with a multitude of individuals.You will find me to be a highly dedicated manager, driven to achieve goals and passionate about the company for which I work. I enjoy collaborating with a wide-range of people and promoting a positive and healthy team atmosphere. Please have a look at my experience section to review detailed examples of the ways in which I have succeeded in leading businesses to expand productivity with innovative solutions, while advancing the professional careers of my teams.
Heaven Boutique Winery
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Director Of VibeHeaven Boutique Winery Mar 2019 - PresentFayette, Iowa
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Director Of VibeThe Balcom Group Mar 2017 - Mar 2019Medford, New JerseyThe Balcom Group is a full-service conference planning and management company. We are one of the rare full-service meeting planners that offers end-to-end expertise and hands-on management, from site selection, to registration, to badging, to exhibit sales and management. We perform all services in-house and are your single point of contact. We own our process and we take pride in our work.Most of our clients are non-profit organizations and socially-responsible groups. We have also completed work for government agencies and corporations.As Director of Vibe, I am responsible for making sure our clients are satisfied because their conference attendees are well-served. I manage all aspects of event registration and database management, as well as working with our hotel partners to accommodate conference attendees. -
Regional Director Of OperationsLedgestone Hospitality Aug 2012 - Mar 2017Supervised the daily operations of 6-8 hotels, providing optimal customer service and support to the General Managers and company owners.Consistently achieved all company goals, including revenue, cost efficiency and profit targets, while adhering to all company policies.Hired, developed and mentored General Managers to effectively lead, obtain targets and deliver customer service excellence.Followed up with teams and conducted frequent site visits and employee reviews to maintain operational standards and produce comprehensive reports for ownership.Produced annual budgets, expense budgets and the sales and marketing report, along with delivering weekly revenue management meetings for each property. -
Instructor/Program CoordinatorKirkwood Community College Aug 2009 - Aug 2012Provided guidance and lectured courses for over 80 students as the sole faculty member and adviser of the Hotel Management department, consistently achieving desired outcomesDevised curriculum for all Hotel and Restaurant Management classes, maintaining national accreditation for the programInitiated the Kirkwood Student Chapter of the American Hotel and Lodging Association, the first in the nation to be established at a two-year institutionLead student trips to Hotel and Restaurant shows in Chicago and NYC. -
General ManagerBaymont Inn & Suites Mar 2002 - Aug 2009Cedar Rapids And Coralville IowaDeveloped and implemented a key initiative to re-brand and financially stabilize the 85-room select-service hotelSubstantially improved productivity, operational processes and property, exceeding financial goals and increasing guest satisfaction survey scores, achieving the highest franchise score for two consecutive yearsIncreased CR revenue by 37% in a 2 year period and RevPAR by 36% over the previous year at the Coralville location and 21% at the Cedar Rapids location Positively impacted staff retention, decreasing employee turnover rates to below 5% and increasing front office employee longevity to an average of 4.5 years
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General ManagerLinden Row Inn Feb 1995 - Oct 1997Oversaw the daily operations and customer service procedures of the historic hotel comprised of 73 rooms, a 60-seat dining area and a banquet facilityCreated annual budgets, weekly revenue and expense forecasts, in addition to producing monthly financial reports, significantly exceeding budget expectancyEstablished and implemented an innovative marketing plan for the Sales and Catering teams to maximize productivitySpearheaded the first-time participation of the property on the Historic Hotels of America destination list to further increase traffic
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Rooms Division ManagerOmni Hotels 1992 - 1994Charlottesville, Virginia AreaDecreased employee turnover rates considerably and increased guest evaluation scores by 17%Increased RevPAR by 11% over the previous year with the development of a guest incentive program for the 208-room hotelSurpassed budget figures for top line revenue and operating profit and delivered weekly revenuemanagement presentations for the team -
General ManagerOmni Hotels 1989 - 1992Virginia Beach, VaGenerated $4.5 million in annual revenue for the Four-Diamond hotel consisting of 149 rooms and received the Omni Hotels Food and Beverage Achievement Award for outstanding quality and operationIncreased revenue by 20% with the establishment of a 750-seat nightclub, effectively managing themarketing strategies and promotional efforts to ensure the success of the endeavorPresented profit and loss reports to owners on a monthly basis, along with devising annual budgets and monthly revenue and expense forecasts
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Co-Owner And General ManagerLettuce Do Lunch 1988 - 1989Norfolk, VaDeveloped the initial concept for the entrepreneurial business, as well as the business plan, operating budget, procedure manual and employee handbookSupervised every aspect of the restaurant operation and bicycle delivery system
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Rooms Division ManagerHoliday Inn Sunspree Resort 1986 - 1988Virginia Beach, VaPrepared budgets and marketing plans for the oceanfront resort and conference center, housing 267 rooms and a 150-seat restaurantFormulated an innovative employee orientation process and established a “Kid’s Camp” summer program
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Front Office ManagerColony Parke Hotel 1982 - 1986Dallas, TxManaged 30 individuals spanning multiple teams, including front desk, night audit, PBX, reservation sales and uniform servicesMaintained duties during the $8 million renovation of the 298-room hotel and 12,000 square-foot conference centerCollaborated with the corporate team during off-site management takeovers and the opening procedures of various locations
Lisa Goodwin Skills
Lisa Goodwin Education Details
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Mt. Mercy CollegeCum Laude -
Business
Frequently Asked Questions about Lisa Goodwin
What company does Lisa Goodwin work for?
Lisa Goodwin works for Heaven Boutique Winery
What is Lisa Goodwin's role at the current company?
Lisa Goodwin's current role is Director of Vibe at Heaven Boutique Winery.
What is Lisa Goodwin's email address?
Lisa Goodwin's email address is ba****@****hsi.com
What is Lisa Goodwin's direct phone number?
Lisa Goodwin's direct phone number is +131992*****
What schools did Lisa Goodwin attend?
Lisa Goodwin attended Mt. Mercy College, Kirkwood Community College.
What are some of Lisa Goodwin's interests?
Lisa Goodwin has interest in Social Services, Economic Empowerment.
What skills is Lisa Goodwin known for?
Lisa Goodwin has skills like Training, Leadership, Hospitality, Customer Service, Event Planning, Hotel Management, Management, Hospitality Industry, Budgets, Hotels, Event Management, Public Speaking.
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