Leading a portfolio of enterprise level, Fortune 500 clients for AI-powered, customer data platform and personalized search solution for website, service, workplace, e-commerce, and mobile digital properties. Responsible for assigned revenue targets, identifying expansion opportunities, driving adoption, value realization, and product/platform technical assistance. Engagement with C-Suite, senior leadership, and executive stakeholders as subject matter expert and domain super user – conducting regular client sync calls, business reviews and strategic touchpoints - QBRs, EBRs. Creating customer success plans, roadmaps, and data analytics reporting. Advocating for clients as voice of the customer and internal thought leader.

Engagement Lead & Account Management professional ensuring success of a portfolio of enterprise accounts for a Salesforce platinum partner and business transformation consultancy. Contract negotiations, scoping/solution design, SOWs, project timeline & deliverables, solution adoption and change management success for complex projects with 3-month, 6-month and 1-year timelines. Collaborated with global IT/solution development teams in hybrid agile-waterfall project phases, UAT, go-live and Hypercare. Engaged with senior leadership for design and strategy - bridging complex business requirements to Salesforce solutions, while also ensuring compliance to scope, budget, and timeline governance to get the project to “done and delivered”.

Key member of the Executive team for a commercial architecture and construction firm specializing in command-and-control centers for private industry and public/government facilities. Participated in proposal development and facilitated client acquisition, contract negotiation, and onboarding for strategic accounts across multiple industries including oil & gas, renewable energy, utilities, air transportation, U.S. Federal agencies, and State-run (overseas) operations.

Led operations, compliance, and management for a Residential Property Management firm of 1,700+ custom private homes, 5,000+ residents and 2800 acres of property within a private, gated community. Provided high-level customer engagement and support for oversight for ongoing capital improvement projects, contract compliance and risk management.

Sales Team Leadership, Account Management, and sales revenue attainment for $20M+ in annual sales for commercial, non-profit, industry, social & private events at Colorado’s largest meeting and event spaces including Colorado Convention Center, Mile High Stadium Suites and Club level-Denver, Folsom Field-University of Colorado, Boulder, and World Arena-Colorado Springs. Led a team of Catering Sales Managers, Catering & Event Associates, and dotted line oversight for culinary, operations and event delivery staff of 150 to 300 personnel. Actively engaged in industry networking events, sales prospecting, RFP submissions, contract negotiations, and client follow up for multiple year sales cycle accounts. Oversaw the design and delivery of custom-tailored hospitality solutions for 10 to 10K people for national industry conventions, trade shows, government & political events, galas, banquets, private &social functions. Established and maintained profitable partnerships and strategic alliances with Fortune 100 clients across multiple industries driving unit performance and profitability.

College instructor for associate and bachelor’s degree programs in Culinary, Restaurant and Hospitality Management. Prepared course materials such as syllabi, homework assignments and handouts for 6 courses a semester. Delivered lectures and facilitated classroom discussions and projects aligned with the Institute’s standards for educational excellence. Maintained office hours and mentored students to secure employment opportunities and achieve career success.