Lisa Grace Email and Phone Number
Lisa Grace work email
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Lisa Grace personal email
Lisa Grace is a Instructor and Technical Writer at Macro Helix LLC. She possess expertise in employee training, training, process improvement, team building, business process improvement and 10 more skills. She is proficient in English.
Macro Helix Llc
View- Website:
- macrohelix.com
- Employees:
- 111
-
Instructor And Technical WriterMacro Helix LlcTexas, United States
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Instructor / Technical WriterMacro Helix Llc Apr 2014 - PresentDallas/Fort Worth AreaEducation development, train all new hires, and present internal training for software update.
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Technical Support SupervisorMacro Helix Llc Mar 2013 - Apr 2014Dallas/Fort Worth AreaSupervise 10 - 8 software support analysts, have regular one on one meetings with each, run performance reports, monitor their schedule adherence, and quality assurance scorecards. Attend department head meetings, provide team performance reports, present recommendations for process improvements.
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Technical Support AnalystMacro Helix Llc Aug 2012 - Mar 2013Dallas/Fort Worth AreaResolve customer issues. Train customer's on software; how to navigate, use online help, etc. Attend conference calls with multiple vendors including customers to assist in resolving issues.
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Support RepresentativeMckesson Jul 2009 - Aug 2012Dallas/Fort Worth AreaStarted with Customer Care taking inbound calls, about 120 - 200 a day, mainly orders and stock inquiries. Then moved to a resolution support team to resolve escalated customer calls by means of contacting their distribution centers for late/missing orders, credit/re-bill issues, and process specialty / drop ship orders. Finally took a position with McKesson eCommerce to provide technical support to customers using McKesson Connect.
Lisa Grace Skills
Lisa Grace Education Details
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Medical Laboratory Technology
Frequently Asked Questions about Lisa Grace
What company does Lisa Grace work for?
Lisa Grace works for Macro Helix Llc
What is Lisa Grace's role at the current company?
Lisa Grace's current role is Instructor and Technical Writer.
What is Lisa Grace's email address?
Lisa Grace's email address is lg****@****lix.com
What schools did Lisa Grace attend?
Lisa Grace attended Southwestern Illinois College.
What skills is Lisa Grace known for?
Lisa Grace has skills like Employee Training, Training, Process Improvement, Team Building, Business Process Improvement, Project Management, Software Documentation, Healthcare, Customer Service, Healthcare Information Technology, Microsoft Office, Cross Functional Team Leadership.
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