Lisa Henry Email and Phone Number

As a senior manager and business solutions lead at Health Care Service Corporation (HCSC), I have over seven years of experience in ensuring the seamless flow of project operations from intake through delivery, and over 20 years of management experience. I coordinate with product managers to identify project status and capacity for project delivery, and deliver effective support to the provider and claims portfolios. I have a master's degree in business administration from the University of Chicago Booth School of Business and a bachelor's degree in economics from Spelman College.My core competencies include agile project management, business analysis, performance reviews, resource management, relationship management, communication skills, problem-solving skills, action planning, and client satisfaction. I have enhanced the personal competencies of the business analyst team members through provision of excellent training and coaching. I have also produced well-developed business requirements that are clear and concise, and easy to develop. My mission is to optimize the application features and processes that integrate multi-year planning and prioritization for HCSC's digital channel applications and services. I am passionate about leading change initiatives, forging strategic relationships, and navigating complex projects within time and budget constraints.