Managed implementations for a portfolio of 50+ mid-market and enterprise clients who were seeking automation and process improvements.

Played an active role in building and leading a team of 8 customer facing implementation consultants. Facilitated the onboarding process for new hires by offering daily coaching for a newly formed team while supporting the growth of the department.

Led a team of 10 implementation specialists, overseeing multiple concurrent projects. Committed to talent development amongst colleagues by training and mentoring specialists, sharing best practices, and guaranteeing project completion.

Worked directly with clients to support them in all phases of their Payroll and HR implementations.

Served as a reliable advisor and partner to enterprise accounts, who were some of ADP’s largest accounts consisting of 1,000+ employees each. Leveraged expertise in the Workforce Now (WFN) HCM platform to support and build client trust.