Managing the company's software & controlling revenue

Managing the company's software and complaint handling

organization & sale of golf vacations

Industry-Expert for conveying solutions for the FOOD PROCESSING INDUSTRY including, but not limited to, following tasks:- conveying solutions recommendation (technical aspects, best Intralox product choice for product & application in question, layout-improvement)- inside sales (new product introduction, replacement incl identifying of products in use, upselling, after sales care, etc.)- occasional customer visits in DACH (food processing plants as well as machine builders)- close team work with account managers in DACH as well as with internal teams- trouble shoot for conveying problems (product release issues, longer belt life needed, emergency care in break-down situations, problem solving over phone)- comprehensive customer data management with ORACLE (& others)- sales strategy & market development DACH incl. assisting in creating business plans- assisting in market analyses in form of online & phone research- sales order management (ORACLE)- general office self-management and independent personal improvement- continuous trainings and courses on personal improvement (Laitram Continuous Improvement, the 7 habits of highly effective people) & selling strategies (i.E. SPIN)- assisting in mentoring new employees- improvement internal processes & image improvement via better product descriptions (global roll-out)

Service Centre for KLM Airlines (Cygnific B.V.) - Complaint Department (not the call center)- strategic responding to customer complaints & after care by phone and email- examination of accuracy of customer complaint & determination of responsibility of errors- flight delay / cancelation investigation- shortcoming service investigation- control & management of service levels for DACH market- monitor potential claims ensuring minimal financial impact to the company- image control in form of after travel customer satisfaction- advising solutions for customer’s & travel agent’s issues - answering of questions pre-travel- compensation evaluation and management incl. approval of payments / shipping of gift certificates / special gifts- customer relationship management- general office management

International yacht brokerage inside Palma's well-known marina Club de Mar- creation of yacht listings / brochures including editing and retouching of photos (Adobe Photoshop)- management of online and print advertising (own website, several advertising websites & magazines for yachting)- search engine optimization (google)- building customer relationships (by phone & email as well as welcoming customers in the office, social selling, etc.)- helping customers finding the right yacht online & in our listings, occasional showing yachts when broker not available- secretarial / PA tasks (making appointments for meetings and viewings, administrative tasks, ensuring constant office occupation for walk-in customers and phone calls, etc.)- assisting with creating sales contracts for yacht purchases & services- introduction of new software for yacht sales management- translations English / German / Spanish- general customer management using CRM tools & online portals- general office management (facilitating the efficient functioning of the office through a range of administrative, clerical, financial and managerial tasks. incl. management of office supplies, training of new employees, organizing internal meetings, booking transport & accommodations for customers, managing of office cash box, etc.)

Providing clerical and administrative support to the Investment Department- preparation and maintenance of computerized fund investment records- introduction and management of new online funds-exchange-platform ‚Metzler Fund Xchange’- liaising with field sales agents- undertake general administrative work (general office management / secretarial tasks)- training of apprentices & new employees- assistance in coordination of field agents- query of balance of deposits for agents & clients- creation and control of assignments for field agents- customer relationship management via several tools- stand-in at reception & switchboard

apprenticeship how to run an office / your own company - this training was carried out part time academically in the vocational school of the CCI (IHK) and part time in the offices of TELIS FINANZ AG- training in a vocational training college (Berufliches Schulzentrum Matthäus Runtinger, Regensburg)- training in several commercial departments of Telis Finanz AG (stock management, shipment, human resources, sales support, seminar management, reception, accounting, investment, commissions)- general secretarial tasks (organizing meetings, arranging appointments, booking transport & accommodation, dealing with correspondence, complaints and queries, preparing letters, presentations & reports; maintenance of office administrative systems)- delegating tasks to junior trainees / interns- organization of regular meetings of all apprentices / trainees with trainer