Lisa Siebert Email & Phone Number

Sugar Grove, Illinois

Aurora, Il

- Executed daily operations including daily invoicing, processing of credits, cash application, sending of monthly statements, follow-up on all collection and credit issues.- In charge of month end and year end closing. Duties included: Performed account analyses and account reconciliations, reviewed and investigated accounts and made necessary adjusting entries.- Created expense reports utilizing proper general ledger coding.- Performed administrative duties for both owners and… Show more - Executed daily operations including daily invoicing, processing of credits, cash application, sending of monthly statements, follow-up on all collection and credit issues.- In charge of month end and year end closing. Duties included: Performed account analyses and account reconciliations, reviewed and investigated accounts and made necessary adjusting entries.- Created expense reports utilizing proper general ledger coding.- Performed administrative duties for both owners and reps.- Managed owner's complex and frequently changing travel arrangements and coordinated pre-planning of trips.- Focused on building solid long-term customer relationships.- Provided first line response to customer orders and inquiries via phone, fax and emails. Show less

Woodridge, Il

- Analyzed existing rates and tariff regulations for freight carriers.- Executed daily operations of JDE reports to ensure the integrity of fuel/rates implemented within the organization.- Evaluated proposed changes in rate structures, rules and regulations for freight carriers in order to determine their appropriateness.- Conferred with shippers, sales and rate bureau personnel and others to discuss revised rates, rules and regulations.- Prepared revised rate schedules.-… Show more - Analyzed existing rates and tariff regulations for freight carriers.- Executed daily operations of JDE reports to ensure the integrity of fuel/rates implemented within the organization.- Evaluated proposed changes in rate structures, rules and regulations for freight carriers in order to determine their appropriateness.- Conferred with shippers, sales and rate bureau personnel and others to discuss revised rates, rules and regulations.- Prepared revised rate schedules.- Directed activities concerned with documentation and routing of outgoing freight, verification and reshipment of incoming freight, at motor-transportation company warehouse.- Reviewed documents to ensure that assigned classifications and tariffs were in accordance with mode of transportation and destination of shipment.- Investigated shipper and consignee complaints regarding lost and damaged merchandise and shortages in shipment to determine responsibility.- Directed preparation of claims against carrier responsible, corresponding with shipper and consignee to effect settlement. Show less

Naperville, Il

- Checked to ensure that appropriate changes were made to resolve customers' problems.- Executed daily operations of conducting account reviews to monitor key performance indicators.- Obtained and examined all relevant information in order to assess validity of complaints and to determine possible causes, such as the integrity of the data being entered on behalf of the clients.- Kept records of customer interactions and transactions, recording details of inquiries, complaints, and… Show more - Checked to ensure that appropriate changes were made to resolve customers' problems.- Executed daily operations of conducting account reviews to monitor key performance indicators.- Obtained and examined all relevant information in order to assess validity of complaints and to determine possible causes, such as the integrity of the data being entered on behalf of the clients.- Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.- Recommended improvements in products, shipping, service, and billing methods and procedures in order to prevent future problems.- Resolved customers' service and billing complaints by performing activities such as executing special check runs, refunding money, and adjusting bills.- Supervised 7 employees, scheduled work hours, resolved conflicts.- Reviewed claims adjustments with accounting, examining the necessary methods of which it occurred.- Referred unresolved customer grievances to designated departments for further investigation.- Conferred with customers by telephone and in person in order to provide information about products and services, to take orders and cancel accounts, and to obtain details of complaints. Show less

Diploma

Education record

Phlebotomy/Ecg Technician, Medical/Clinical Assistant