Lisa Sprouse Email and Phone Number

• Promoted from Receptionist/Secretary to Administrative Secretary within one year. Promoted from Administrative Secretary to Manager of Business Office within four and a half years. Remained Manager of Business Office for 22 years.• Managed highly-efficient and dependable administrative team by interviewing and hiring, monitoring and evaluating performance, completing reviews and delivering ongoing coaching and motivation.• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.• Led project planning, development, management and oversight, including construction, remodeling, software, equipment and building maintenance. Interacted with vendors, contractors, other professional personnel and internal staff providing direction, communication and issue resolution.• Identified, recommended and implemented changes to existing processes and generated ideas for new processes to improve accuracy, efficiency and reporting.• Managed EHR system (Super User), including screen design and customization, report design and generation, troubleshooting, maintenance and updates.• Designed instruction manuals and conducted training on EHR system.• Offered support and training for additional software and equipment including troubleshooting, equipment upgrades and optimizing usage efficiency and productivity.• Coached new employees on administrative procedures, company policies and performance standards.• Participated in budgeting process and requests for capital expenditures, reviewed budget reports and managed to budget.• Managed accounts receivable of $1.6 - $2.2 million per year and accounts payable of $180 - $250 thousand per year.• Communicated corporate and department objectives through multiple means by participation in meetings, work groups and committees.