Lisa Walter Email and Phone Number

• Develop transformational strategies to drive change• Develop and Lead Tech strategies to drive program consistency through automation execution• Drive risk reduction through robust change management practices • Identify process automation and transformation opportunities to strengthen the risks and control environment• Oversee and manage $32MM Transformation budget

• Lead Project Management Office, Incident Management and User Acceptance Testing for Consumer Business• Developed and managed project initiation, prioritization, and execution for all KYC initiatives• Established operational readiness and release management framework and managed execution• Implemented and managed a robust User Acceptance Testing team• Provided incident management and issue triage support

• Managed Global Consumer regulatory, finance and risk portfolio, including Know Your Customer, with a $200MM annual spend• Led geographically dispersed team of Global Program Managers responsible for delivery of critical business mandatory initiatives• Chaired weekly Data Governance oversight and monthly Technology Board review committees• Developed standard governance, status, and financial reporting model• Provided Chief of Staff support to the Global Compliance, Risk and Finance CIO

• Managed geographically dispersed Program Managers responsible for end-to-end program management• Led Global Consumer FATCA program delivering a rules-based global solution in 42 countries across six regions• Led cross-functional bankruptcy redaction initiative responsible for vendor sourcing and liaising with internal and external counsel

• Led cross-functional team in delivery of the first customer-level desktop solution• Led the accelerated delivery of Loss Mitigation initiatives within a compressed timeframe for the Colombia Hub• Led the first Retail deployment of Triad in Mexico delivering an annual benefit of $500K

• Built, organized, and led a centralized regional Project Management Office with responsibility for delivery of all strategic cross-functional and new product initiatives• Delivered a new recovery system converting 39MM accounts and leading to $6.3MM in annualized savings• Provided project sponsorship and primary vendor management for internal web collections build delivering $500M+ in loss avoidance benefits• Led Latin America integration exploration and developed an integrated process and technology vision