Managed the areas of: Customer Accounts, Deed-in-Lieu of Foreclosure, Vendor Regions and Deed Generation and RecordingDeveloped and implemented workflow and production improvementsPrepared client Statements of Work including related exhibits and workflowsResponded to and resolved escalated client issuesParticipated in the operating budget process and responsible for adherence to budget guidelinesDeveloped, interpreted and implemented policies and procedures for the departmentManaged first line supervisors who were responsible for the day-to-day operations of a team of specialistsCreated related reports and audited procedures to monitor the productivity and efficiency of operations

Supervised daily operations of specialists in the areas of REO, PMI and Senior Lien Monitoring. Responsible for overall quality, productivity, and efficiency of unitCreated procedure for processing sale of non-performing notes. Averaged 35% recovery of unpaid principal balanceDetermined best course of action for recovery to protect interests of company and investors. Averages 94% recovery of unpaid principal balance on settlementsSingle handedly managed foreclosure portfolio. Maintained loans through entire foreclosure processEnsured specialists were trained and supported by sharing information, advice, suggestions to promote teamwork and cooperation. Provided specialists latitude to make decisions in their sphere of work.Developed detailed policies & procedures and informational working report to fine tune the efforts of specialists.

Reconstructed and reorganized work remaining from full staff layoff. Business productivity increased from 0% to 100% in four monthsReorganized staff by tasks. Specialization increased efficiency 100%. Streamlined responsibilities and accountability