Lisa Klein Email & Phone Number

Lowell, Ma

• Assist colleagues with all aspects of patient discharge planning• Responsible for the coordination of the transportation for patients• Communicate with patients/families on their insurance rights• Continual use of the software Epic to provide referral information• Provide departmental administration and clinical support and participate in special projects

Tewksbury, Massachusetts, United States

• Proficiently and professionally respond to customer and sales representative questions pertaining to orders, product availability, backorders, prices, products and services, procedures and policies• Promptly and methodically respond to customer inquiries to identify and resolve issues with initiative and good judgment• Initiate investigation of order entry errors, damaged product and return discrepancies, work closely with other departmental teams to ensure corrections were processed accurately and timely• Cross-training and providing back-up for other customer care coordinators when needed• Perform a variety of concurrent tasks, handle escalations and time critical issues, maintain time sensitive records and created reports

Nashua, New Hampshire

• Communication management expertise for all levels of management and clients• Identification of possible issues and resolve them in a timely manner• Time management skills related to scheduling and operating within the surgical area• Demonstrate computer skills to perform all functions relating to scheduling surgical procedures• Complete major projects as assigned by the director and nurse manager

Newton Center, Massachusetts

• Ensured medical facility provided high quality customer service• Worked with all levels to ensure communication management ran smoothly • Maintained patient database by scheduling, checking insurance and referrals• Contributed to team projects and special events• Provided coaching and support as a team that benefited the patient's health and well being

• Developed exceptional partnerships with clients • Launched and managed several weight management programs• Performed patient intake services including reception, enrollment, database management, billing, inquiries to provide efficient flow of the patients• Analyzed the monthly marketing and operations data to find marketing trends• Team leader for various projects that allowed me to demonstrate quality customer service

Westborough, Ma

Collaborated with program managers to distinguish product components and product operationsParticipated in various process improvement teams to improve distribution services proceduresProvided support on the customer service helplineDirect contact for handling customer’s issues and concerns for regional and international offices

Newton, Ma

Expedited orders and handled discrepancies pertaining to international companiesCommunicated with international customers and company buyers to coordinate customer requests