• Manage the planning, execution, tracking and implementation of assigned projects. Coordinate projects between business partners, billing vendor, multiple departments within IT and Engineering partner. Report to management on project progress including issues around scope, schedule, costs, resources, risks and quality. Duties include change management, configuration management, vendor management and release management.• Act as a facilitator and consultant to build a strong working relationship with vendor that provides deliverables as inputs to our development projects as well as internal technical teams and management.• Apply waterfall and agile/scrum project management knowledge and skills along with the use of company tools to track project progress. • Projects include conversion of multiple applications into one unified web application, multi-year billing system conversion, migration to new tax software for subscriber base, application software development, vendor development of system enhancements, quarterly vendor releases, engineering efficiencies, facility improvements and event planning.

• Wrote and assembled standard operating procedures for 50+ client accounts for publication and reference by service delivery center. Gathered specific information from multiple documents and interviewed Account Managers in order to put together a complete and detailed procedure around managing a clients business.• Prepared professional Quarterly Business Review presentations in PowerPoint. Compiled data from multiple sources, created graphs in Excel and Visio to effectively represent data and describe metrics and projects to show achievements and results.• Performed assessment on vendor/supplier contracts, reviewed terms and prepared a consolidated report for management pointing out areas for renegotiation.• Reviewed and edited standard/recommended procedures for grammar and consistent use of terms throughout. Wrote process/procedure documentation for audit compliance and to ensure operating efficiencies.• Created quality reports including scrubbing data to ensure consolidation of categories to get consistent information and created charts and graphics depicting the state of the data to concisely advise management where to take action.

• Liaison between the client, channel resellers and pre and post-sales teams, both commercial and federal for enterprise data storage products. Elicited information on business needs, analyzed and validated information in order to advise sales in designing a profitable solution for the client. Explained program policies, use of support tools and resolved order issues.• Planned, implemented and monitored projects including ROI for management; North American software engagements, install revenue reporting, annual technical conference, and marketing projects/events.• Developed and maintained strong long-term client business relationships. Clients and vendors appreciated prompt responsiveness to issues, resolution of conflicts and suggestions for improving client experience. • Created proposals for new, upgrade, and renewal orders while validating customer configurations ensuring delivery was within scope and on time.

• Responsible for data analysis, validation, cleansing, collection and reporting. • Extracted and analyzed data from multiple sources (e.g., internal product and service databases, vendor reports, etc) to create and publish monthly, quarterly, and annual sales, service, and product quality metrics and ad hoc reports.• Responded to data inquiries from senior management.• Chaired Quality Improvement Team meetings to drive resolution of problems. Assigned tasks and followed up to resolution. Responsible for reporting progress to management.• Trained other Quantum personnel on the quality improvement process.

• Managed all enterprise software and hardware professional service engagements for North America including strategic Dell and EMC relationships. Consistently met or exceeded quarterly revenue targets.• Created and maintained all project schedules, including coordination of all resources, developed timeline to complete installs and responsible for keeping project on time and following through to completion in order to recognize revenue as soon as possible. • Team Lead responsible for training, point of contact for escalations and providing feedback to the team and management on productivity.• Followed up after completion of install to ensure revenue was recognized in accordance with accounting mandates.• Developed and documented standard processes to allow for gathering data around customer environments, tracking of resource usage, and ensuring accuracy and completeness of each phase. Resulted in showing measurable improvements in the time to complete an install thus recognizing revenue more quickly. • Prepared invoices, reconciled billing issues, performed regular audits, allocated revenue to correct business units and customer accounts. This included interpreting contract terms and specifying the corresponding accounting entries.

• Primary point of contact for various divisions' business accounts.• Finalized and recorded the business agreements, resolved billing issues, and coordinated problem resolution with accounting, field services, operations, sales, and clients.• Participated in numerous contract negotiation sessions. • Familiar with all contract provisions. • Trained other Business Account Managers. • Represented Account Managers in cross-departmental meetings for the establishment of processes and policies.• Supported Contract Manager, answered phones, scheduled meetings, organized calendar, prepared documents for meetings.