Lisa Gibbs Email & Phone Number

Implement, maintain and provide user support for energy utility client’s software including managing all facets of applications, software, databases and hardware. Manages system development life cycle / SDLC from gathering user requirements, writing specifications, coding, testing, debugging and documentation.• Continue to develop ad-hoc PL/SQL queries, as well as stored procedures and scheduled query execution using batch file and VB.NET executables in combination with PL/SQL query and/or stored procedure execution.• Provide superior customer service to client by ensuring high availability of all supported software – with support scope from application front-end code to back-end relational databases.• Reduced operating expenses by a minimum of 500 hours per year by implementing scheduler component to automate loading of coal mine manifest data into supported application.• Decreased support / trouble calls for applications by 75% in last 2 years by various process improvement techniques.

Provide user support and full SDLC for GAAR / Generation Asset Availability Reporting team including managing software development, application support, databases and hardware.• Worked extensively on project to implement new asset management system for energy client including identifying requirements for generation management component as well as several interfaces to import necessary data from other databases.• Develop ad-hoc PL/SQL queries, as well as stored procedures and scheduled query execution using batch file and VB.NET executables in combination with PL/SQL query and/or stored procedure execution.• Identified inaccurate reporting, provided solution and implemented update to data interface, correcting $1.3M+ in transactions not loaded from one application to another.• Earned promotion to Senior IT Specialist in 2011.

Provided application support for Energy Supply and Environmental departments including virtually all aspects of applications from workstation to server to database layers.• Primary support for ASP and ASP .NET web applications, all with underlying Oracle databases. Maintained and supported several MS Access applications for environmental department.• Wrote PL/SQL queries and stored procedures and maintained application used internally to report monthly and annual power plant performance.• Co-wrote and implemented department wide ASP.NET Operational Data Management System, allowing plant staff to record monthly output and outage data. Included key Oracle PL/SQL scripts for reporting data to the North American Electric Reliability Corporation / NERC and the Federal Energy Regulatory Commission / FERC.

Supported applications for Energy Supply business required for day-to-day operations. Developed and maintained MAPPER applications as well as supported ASP and ASP .NET websites and underlying Oracle databases.• Teamed to write and implement .NET web In-Market Availability / IMA application to gather and report power plant availability information. Used ASP.NET front-end and Oracle database with multiple stored procedures.• Earned award to “Xcellence Expo” to present IMA project as an example of outstanding results. Was also nominated as an individual contributor.• Analyzed and modified all supported applications to handle Y2K transition with no bugs appearing post-1999 year-end.• Promoted to Systems Analyst II in 2003.

• Started as plant maintenance worker and was promoted to IT department because of work ethic, professionalism and IT skills.