Lisa Baker Email & Phone Number

Jacksonville, Florida, United States

Credit/AR Manager• Manage the effective collection of Company debt• Measure department performance with appropriate metrics• Negotiate payment arrangements customers with aged receivable balance• Weekly direct report to controller basis on outstanding accounts status and strategies for reducing receivables balance • Review account history and criteria for placing accounts on credit hold Credit Operations• Maintain the corporate credit policy• Recommend changes in the credit policy to controller• Manage customer credit files and credit applications• Monitor the credit granting and updating process• File notice to owner and bonding informationMajor accomplishments• Created AR/Credit department SOP

Jacksonville, Florida, United States

• Managed 1200-1500 invoice line items• Reviewed daily aging reports to identify account discrepancies and proper application of customer payments. • Created monthly excel spreadsheets with embedded invoice copies for internal and external customer review.• Participated in weekly calls to advise management team of invoice status and strategy to reduce line items.• Record information about financial status of clients and status of collection efforts.• Analyzed receivables data for customers. • Major Accomplishments:• Implemented strategic plan to reduce past due aging balance by 90 percent in under 90 days. • Managed large Mid-west territory improved relationship between GE and Mercy Hospital systems by providing consistent, accurate invoices and contract terms. • Managed Cleveland Clinic Hospital System, traveled to Cleveland, OH to meet with key Accounts Payable staff. • Developed rapport with Cleveland Clinic Accounts Payable staff by scheduling weekly conference calls, researching invoice issues and providing resolution which resulted in an overall annual reduction of past dues by $8.5M.• Acted as the Healthcare Department peer trainer.• Revised training materials, facilitated peer trainer sessions which resulted in improvement of new hire training.

Proficient with problem resolution and the ability to communicate the results. Vendor, client and customer liaison with strong relationship building skills. Utilized client contacts as opportunities to generate future business. Demonstrated knowledge of all aspects of leasing such as originations, credit, client serving and portfolio collectionsCreated a recognition section on the department website where employees could recognize the contributions of fellow employees.Assisted in creating training manual for department.

Mortgage servicer of residential and manufactured home loans.; Assisted in managing a team of 8 collection associates. Assisted in scheduling staff to ensure proper coverage. Processed deferral paperwork to eliminate possible foreclosure. Adhered to state, federal and company regulations. Managed a portfolio of 30-180 day delinquent mortgage clients.Handled escalated collections calls.Provided one on one coaching and continuous education to collections associated.

Municipal expediting firm.Senior Corporate Accounts ReceivablesAssisted in the managing and handled the daily deposit of payments. Contacted various accountants payable departments for retrieval of monthly paymentsTrained new accounts receivable staff.

Responsible for contacting leads and soliciting consumer products such as home equity and personal loans. Assisted customers with inquiries, disputes and payment posting issues.• Collected first payment defaults.

Utilized extensions and payment plans to prevent future delinquency. Processed insurance paperwork to prevent force placed insurance.Responsible for reducing monthly delinquency.

Masters Of Business Administration, Health Care Management Specialization

Bachelors Of Science Degree, Business Management