Lisa Lafflam, Mba, Pmp (She/Her) Email & Phone Number

Los Angeles, Ca, Us

Www.Willown.Com

Willown is committed to helping you better manage and grow through life's changes. I offer online courses and coaching services - all of which focus on helping you make your dream goals a reality. I consider goals a personal project - that is a temporary endeavor to get desired results. Willown believes that by using project management techniques, you can stay productive, more easily achieve your goals and reduce the stress that accompanies the process. I've curated the best project management techniques and I've simplified them for personal, every day use. If you want to become a personal project manager and take your half-finished or never-started goals to the finish line, check out Willown.

Member of a small team of three responsible for creating, directing and executing the company's overall production strategy to build out the training library and ensure a meaningful and seamless customer experience.

In addition to previous responsibilities, provide training and coaching on effective instructional design, facilitation, positioning and marketing to teammates across organization.

In addition to previous responsibilities, I was responsible for a content area that served like a small business unit. I strategized and created a yearly production schedule to drive business results. I was the first member of the team to pilot and test out several new formats for delivery.

Research, design, develop, and implement a portfolio of professional development and training programs for higher education professionals. Programs are synchronous, asynchronous, in-person and virtual. Within five years, developed over 150 programs with an average satisfaction of 4.5 (on a scale of 1 - 5, where 5 is highest.) Conduct needs assessment to understand skills and knowledge gaps and synthesize information into program ideas, storyboards and prototypes.Identify appropriate learning objectives and methods of delivery.Identify Subject Matter Experts (SMEs) to serve as presenters and collaborate with them to develop content.Coach SMEs to use adult learning theory to create and facilitate engaging learning activities and effective graphical displays that result in practical takeaways and improve retention.Write marketing copy that describes the product and its outcomes.Develop lessons plans, presentation materials, scripts, facilitation guides, job aides, workbooks, and supplemental resources to aid in the learning experience.Collect and synthesize formative and summative feedback used to debrief SMEs and improve programs.Host and facilitate a seamless and engaging learning experience for all program attendees.

Greater Denver Area

Design, create, manage, and execute live webcasts and other training materials on a variety of topics related to higher education.

Denver, Co

Obtained and maintained annual state licensure for ten career schools across two business units and six states. Wrote and filed reports with regulatory agencies and followed-up where appropriate.Engaged with key stakeholders, including in-house legal counsel and operations, to create and maintain policies and procedures. Created an online repository of over 30 policies and procedures.

Denver, Co

Provided senior level leadership to two dental clinics to support 50 staff in providing high quality dental services and hospitality. Managed the physical expansion of the dental clinic, which doubled provider size from 5 to 10. Managed the implementation and training of a new dental call center, which decreased patient wait time by 99%. Managed the implementation of new adult Medicaid benefits, including the planning and development of new workflows between the dental and finance departments. This represented a projected annual revenue increase of 35%. Managed the dental clinics through a Joint Commission audit, which resulted in no significant findings.

Pasadena, Ca; Denver, Co

Oversaw the financial performance, customer service, customer training, staff development and workflow management of the International Admissions department, which was responsible for over $18M in sales annually. Supervised, trained and motivated a team of six to build relationships with over 75 international vendors and over 2000 international students annually.

Strategized, designed, developed and implemented national standard training procedures and activities related to the creation of a new business unit.

Los Angeles, Ca; San Diego, Ca; Denver, Co

Managed the development and implementation of a national compliance certification program for new employees. Provided regular training and coaching to 300+ employees at 150 centers nationwide.Designed, developed and implemented over 50 standardized customer request forms, form letters, frequently asked questions, checklists, flowcharts, job aides, reference guides and other documents used by both employees and customers.Partnered with executives, marketing, operations, product development, sales and service teams to solicit feedback for training needs and ensure training gaps were met.Evaluated effectiveness of training through observations, feedback, performance tracking and audits.

Los Angeles, Ca

Managed new customer accounts and enrollment process for students from Japan, Taiwan, Saudi Arabia and Latin America, which represented four of the five largest sales volume regions and contributed a 40% increase in sales from the prior year.

South Pasadena, Ca

Managed a national outreach program that contributed 25% to the overall business by placing over 200 high school students with professionals for a summer apprenticeship.

Master Of Business Administration

Activities and Societies: Founding Member of National Association of Women MBAs (NAWMBA) Rady School of Management chapter.Focus.

Bachelor Of Science, Biology

Minor in Psychology