EPM Project Manager and Business Analyst - Enterprise Portfolio and Project Management practice in Canada's National Capital Region.In my role at Agora Consulting Partners I work as a Project Manager and Business Analyst in our Enterprise Portfolio and Project Management Practice. We are Microsoft's leading EPM partner in Ontario. My role involves helping customers to implement solutions. We pride ourselves on our proven methodology and high-quality of work. Agora Consulting… Show more EPM Project Manager and Business Analyst - Enterprise Portfolio and Project Management practice in Canada's National Capital Region.In my role at Agora Consulting Partners I work as a Project Manager and Business Analyst in our Enterprise Portfolio and Project Management Practice. We are Microsoft's leading EPM partner in Ontario. My role involves helping customers to implement solutions. We pride ourselves on our proven methodology and high-quality of work. Agora Consulting Partners provides business solutions to its customers in the areas of Custom Development, Business Intelligence and Enterprise Portfolio & Project Management. Key areas of focus for my role include:Conduct requirements gathering workshops and document business processes, configuration and business requirementsDevelop project related documentation including project charters, risk plans, implementation plans and requirements analysis and process models Lead JAD sessions (requirements workshops) with various clients Provide solution design options and recommendations for custom componentsPerform maturity assessments and align processes with best practices with industry standardsProvide project management assistance during an implementation project Assist in the definition of project deliverables, estimates and schedules Assist with customer demonstrations and presentations Participate in internal project reviewsParticipate in business development.Clients include: CADTHThe City of OttawaAccuristixFirstOntario Credit UnionNew Brunswick PowerSaskatchewan Crop Insurance CorporationDesjardinsTransport CanadaGlobal Affairs CanadaExport Development CanadaEmployment and Social Development CanadaTreasury Board of Canada Secretariat (CIOB & IMTD)CMHCGeneral Dynamics of CanadaGreat West Life of Canada Human Resources and Skills Development CanadaPublic Works and Government Services CanadaCATSA Show less

Temporary acted as Operations Team Lead. Responsible to manage the portfolio of Operations projects for the IBM Cognos Education business.Accomplishments:• Successful management of operations and projects, with risk / issue management using PMBOK 4 practices. • Favorable transition of Operations team to new manager at IBM.• IBM completion certificate received for online IBM Exam Study Group, PMBOK 4

Led projects and performed business analysis related to hosing of online learning, performance management and reporting, printing and distribution, a new Cognos Academy Certification program, and Global Classroom Management (GCM). Responsibility spanned all facets of project management. Practiced change management. Chaired VMware committee and participated in action teams.Accomplishments Cognos Academy:• Headed a team of senior managers and global cross-organizational team to… Show more Led projects and performed business analysis related to hosing of online learning, performance management and reporting, printing and distribution, a new Cognos Academy Certification program, and Global Classroom Management (GCM). Responsibility spanned all facets of project management. Practiced change management. Chaired VMware committee and participated in action teams.Accomplishments Cognos Academy:• Headed a team of senior managers and global cross-organizational team to develop and implement Cognos Academy, a group of product training programs leading to proctored certification exams.• 100+ consultants certified within a two year time frame leading to enhanced engagement success, and unmeasured number of certified business partners and customers. • Creation of new business processes.Accomplishments GCM: • This project enabled Cognos to deliver customer training earlier than it had been doing using traditional methods. From 120 days to 30 days post software releases. Training revenue exceeded 3 million US in just a few months. • Built image requirements into Education Requirements Document to prevent overdue courseware image requests being provided and improve the collection of the right requirements/technical information sooner in the project lifecycle.• Established a process for requesting ‘custom images’ for on-site classes to reduce classroom prep and teardown time.• Improved cross-organizational work efforts and communications to design, develop, deliver and service courseware images and classroom environments between Managers, Instructional Designers, Localization, Developers and Field Operations.• Founded and chaired a monthly Virtualization/VMware Knowledge Transfer group; company cross-organizational attendees; IT, Customer Support, Research and Development, Cognos Education, and other VMware enthusiasts at Cognos. Set agenda’s, coordinated presentations and sharing of best practices. Documented and distributed meeting minutes. Show less

Participated in Cognos’ strategic system replacement; Oracle Data Hub, Marketing Automation, and Web & Collaboration. Managed development of a new classroom survey (PeopleSoft), performed e-Commerce/Lead Management analysis, researched and gathered cross-company requirements for a Learning Management System. Documented numerous processes. Was mentored to perform research and analysis for new business education initiatives. Participated in knowledge transfer with Customer… Show more Participated in Cognos’ strategic system replacement; Oracle Data Hub, Marketing Automation, and Web & Collaboration. Managed development of a new classroom survey (PeopleSoft), performed e-Commerce/Lead Management analysis, researched and gathered cross-company requirements for a Learning Management System. Documented numerous processes. Was mentored to perform research and analysis for new business education initiatives. Participated in knowledge transfer with Customer Support.Accomplishments: • Worked with IS&T and Marketing Communications staff to capture current state business processes that led to the identification, selection and business implementation of new information systems as required by Marketing Communications (e.g., tradeshow lead capture systems, e-mail platforms such as Exact Target, CRM components such as Onyx, Web & Collaboration, etc.) • Discovered the root cause and recommended fix for reporting issues.• Recognized by management as an expert at building relationships and capturing processes. Show less

Led the implementation of virtual technologies for Cognos Education. Managed, developed and delivered global internal system user system documentation and training for Interwise. Delivered synchronous training for a 1+ year timeframe, and led teams to help deliver 150+ asynchronous recordings to support product training needs.Accomplishments: • Implementation of Interwise for both live and recorded events that resulted in revenue earnings with customers and internal non-measurable… Show more Led the implementation of virtual technologies for Cognos Education. Managed, developed and delivered global internal system user system documentation and training for Interwise. Delivered synchronous training for a 1+ year timeframe, and led teams to help deliver 150+ asynchronous recordings to support product training needs.Accomplishments: • Implementation of Interwise for both live and recorded events that resulted in revenue earnings with customers and internal non-measurable profits for Cognos.• Establishment of e-Learning Services and best practices. • Established a Research Knowledge Base containing information about various interest topics related to eLearning and Education to reduce duplication of effort.• Released of hundreds of e-Learning products. Show less

Managed, developed and delivered customer and internal classroom, virtual classroom, and CBT learning offerings.Accomplishments: • Developed and delivered ILT, synchronous, and asynchronous learning offerings.• Received STC Excellence Award in 2001 for design of 1st online training materials for Cognos Inc.

Established knowledge and management of Cognos business processes and policies, product lifecycle, system/business analysis, pricing, business policies, and internal systems (i.e., NviZn-Order Processing, Support Renewal Management, Parts List System and Inventory Control System, License Keys and Enhancement Tracking. Data entry for systems tables). Recommended and defined a process for data clean-up of customer data worldwide to improve data integrity. Hotline was implemented to manage… Show more Established knowledge and management of Cognos business processes and policies, product lifecycle, system/business analysis, pricing, business policies, and internal systems (i.e., NviZn-Order Processing, Support Renewal Management, Parts List System and Inventory Control System, License Keys and Enhancement Tracking. Data entry for systems tables). Recommended and defined a process for data clean-up of customer data worldwide to improve data integrity. Hotline was implemented to manage support of migration to new systems. Includes management of problem and change requests with stakeholders and IT, and user enablement training of systems and business process. Identified, developed and maintained internal procedures for Sales Administration Systems (COP, SRM, PLS, SEK).Accomplishments:• Automation and migration of systems maintenance and processes. • Managed, developed and delivered global internal system user system fixes, documentation, training, and support for core business systems.• Activities related to the Support Renewal System had a direct positive impact to support revenue stream. Show less

Played a key role in the Cognos to IBM acquisition as Cognos’ Education integration Project Manager which involved leading a global multi-tiered cross-functional team of 14 workstreams to integrate all facets of the business, migrate tools and infrastructure, and define several new key business processes to meet plan of record dates in time for transfer of business without disruption.Accomplishments:• Successful transfer of business to meet legal plan of records dates and transfer… Show more Played a key role in the Cognos to IBM acquisition as Cognos’ Education integration Project Manager which involved leading a global multi-tiered cross-functional team of 14 workstreams to integrate all facets of the business, migrate tools and infrastructure, and define several new key business processes to meet plan of record dates in time for transfer of business without disruption.Accomplishments:• Successful transfer of business to meet legal plan of records dates and transfer of business.• Refined and documented new end-to-end business processes; including order fulfillment of Enterprise Learning Licenses and self-study packages, Learner Portal for internal and customers, FTP and Export Compliance, Certificates of Originality, Classroom Management, and ILT/ILO Product Lifecycle.• Migration of 8 key tools, achieved outstanding results in driving improved business processes and brand revenue specific reporting without disruption to the business.• Effectively project managed a global cross-organizational integration of Cognos Education to IBM Software Group; a year and half plus initiative to move all business processes, offerings, applications, and tools and infrastructure to comply with IBM processes by plan of record dates and in time for transfer of business. • Attended PMI Certification Study Group for PMBOK 4th Edition; actively sought out training and certification path for project management, joined PM Center of Excellence and PMKN community to further my role at IBM. Show less

Led a work stream focused on switching Cognos’ global print supplier to integrate with in-country IBM print vendors.

Administrative Assistant to the Vice-President of Marketing.