Lisa Baker Email & Phone Number

Sacramento, CA, US

Sacramento, California, United States

Sacramento, California, United States

• Handled invoice creation and payment collection for high volume accounts, billing 100k monthly while minimizing outstanding invoice balances.
• Performed internal HR functions including: payroll, benefits selection, 401k administration, employee onboarding and off-boarding.
• Undertook multiple projects to select, implement, and deploy new business software across the company, ensuring cross-department functionality.
• Refined workflows and processes to implement best practices within LOB software to ensure time- sensitive work done efficiently and effectively.

Sacramento, California, United States

• Implemented EOS system as a founding member of Leadership Team, working hand-in-hand with company owner to ensure successful roll-out of new management style.
• Engaged with SeaLevel to implement MSP best practices around service, projects, hiring, and sales.

Sacramento, California, United States

• Coached team of 8-10 technical advisors; reduced average ticket time to.75 hour while ensuring CSAT scores remained above 9.2
• Created a Continuing Education Program for employees, ensuring up-to-date training and technical certifications were renewed on a quarterly basis.
• Collaborated with other service managers via an MSP peer group, HTG, to identify outdated processes and update to best practices.

Sacramento, California, United States

• Triaged incoming support tickets and performed day-to-day scheduling of technical advisors in help desk environment, ensuring SLAs were met while pairing correct resource with issues at hand.
• Created and updated SOPs with best practices to reflect new processes created when integrating new line-of business applications.

Sacramento, California, United States

• Generated support tickets from client phone calls.
• Provided entry-level IT support for client end users.
• General administrative tasks in support of company President and outside sales.
• Worked with technical staff to create SOPs to facilitate faster ticket solution times.

Sacramento, California Area

Created and maintained expert witness deposition bank database. Provided entry-level IT support for a staff of 20.Office runner, filing documents at numerous courthouses in Northern California, and delivering paperwork to clients and opposing counsel.

Responsible for design and marketing of Flume Press products, along with materials for the Literary Editing and Publishing Certificate program at CSU, Chico. Created numerous fliers and posters to promote specific events within the press and program. Also responsible for the design and layout of the winner of Flume Press's 2009 poetry chapbook competition..

Responsible for design and layout of the Fall 2007 issue of Watershed, produced by the Literary Editing class. Presented design options to advisor and class to ensure style matched theme and emotional feel of works selected. Also integral in copyediting the final product. Experience in InDesign, Photoshop, and Microsoft Office.

Responsible for document reproduction, calendaring of depositions and conference facilities, and scheduling of ten freelance reporters. Duties included web site maintenance, invoicing, payroll, copyediting, marketing, and acting as a liaison between reporters, lawyers, and deponents. Experience in QuickBooks, Excel, Word, and VisXMax.

Bachelor Of Arts, English, Literary Editing And Publishing

Activities and Societies: Vice President of Sigma Tau Delta (English Honor Society) 2008-09Dean's Honor List 2008, Winner of the Ellen.

Aa, English

Activities and Societies: Phi Theta Kappa: International Honor Society of the Two Year CollegeRecieved President's Highest Honors for.