Lisa Maxwell Email & Phone Number

Remote

Principle Duties and Responsibilities:- Lead the agile pivot at Fresenius Medical Care, encouraged buy-in from team members and key stakeholders, helped the company embrace agile as a culture shift to its fullest extent. - Collaborated with Agile Transformation leader to develop standards and requirements for the agile process. Built lasting relationships with leaders and stakeholders. - Provided training on agile mindset/principles, Scrum, and Kanban to teams and stakeholders.- Stood up three new Scrum Teams - facilitated team kick-off, training workshops, coaching, and SM/PO 1:1 coaching. Provided moderate to deep coaching for nine existing teams. - Implemented Agile Maturity Assessment and participated in roll out of metrics. - Drove publication of Agile Playbook. Partnered with other Coaches on development of Agile Coaching Office Newsletter, writing articles and handling layout for monthly publication.- Participated in development of standard Jira and Azure DevOps workflows. - Instilled agile mindset within the teams, meeting teams where they are, creating a safe space for experimentation, helping teams view challenges as opportunities for growth and change, while ensuring that team members embraced incremental continuous improvement. - Employed empathy to inspire team members and promoted personal growth. Helped teams navigate agile tools and software.- Coached teams on facilitating agile ceremonies, product owners on creation of user stories, and educated / coached managers on dealing with cultural shifts and applying an agile growth mindset. - Participated in Agile vendor selection process and trained procurement lead on agile ways of working with vendors. - Guided QA managers on development of their Test Automation plan. - Stood up and facilitated Scrum of Scrums, PO/PM Sync.- Worked with Power BI developers to design and implement an Executive Agile Metrics Dashboard.

- Implemented and facilitate Agile Leadership Community of Practice- Introduced Roleplay into interview process, to gain greater insights into candidate's soft skills- Mentor team members toward career growth

North Billerica, Massachusetts, United States (Working Remotely)

- Responsible for growing team of Agile Leads (aka Scrum Masters), each supporting multiple software development teams implementing Agile and SAFe methodologies. - Act as Agile Coach both one-on-one and with teams.- Project Managed organization's Jira/Confluence migration from Server to Cloud - Coordinated implementation of Domo Dashboard / Jira integration for Program-level metrics- Facilitate Jira/Confluence/Other Agile Tools administrative support board- Facilitate Scrum Masters Guild - Support Scrum/SAFe team as Scrum Master

North Billerica, Ma

Impact:• Planning, Executing, Controlling, and Closing projects• Facilitating and moderating Kanban, Scrumban, or Scrum development process• Removing obstacles to team success• Evolving and improving our existing agile development process• Encouraging self-organization by facilitating the appropriate delegation of tasks and responsibilities to appropriate team members• Coordinating across scrum teams in multi-scrum team environment• Utilizing and improving usage of JIRA as a tool to monitor and manage sprint success• Building out Wrike (scheduling tool) project tasks enabling team members to track work• Managing project stakeholder communications• Managing the project schedule, risks, issues, costs, and action items, both within and external to an agile framework• Generating project budgets and participating in departmental budgeting process• Agile Coaching both teams and one-on-one to train, mentor and assist colleagues with increasing their Agile knowledge and moving forward in their Agile journey. • Hiring and Servant-Leader style management of multiple Scrum Masters

Portsmouth, Nh

Responsible for helping individuals and teams adopt Agile methods and mindsets to promote Agile transformation, increase consistency, and help the business to engage and empower employees, enhancing the value of service provided to customers. • Coach team members and management one-on-one and in team setting, helping them shift mindsets toward agility and identify their own solutions to impediments.• Advise teams on how to adapt agile practices to their specific environments.• Prepare and present interactive training workshops on key agile concepts.• Collaborate with management on appropriate team structure, metrics, and planning.

Westbrook, Me

Senior Scrum Master (Consultant, Syrinx Consulting Corp.)Actively facilitated all Agile/Scrum ceremonies for three LIMS platform Scrum Teams, including: User Story Grooming/Refinement, Sprint Planning, Daily Scrum, Sprint Retrospective, and Sprint Review/Demo. Established team working agreements (definition of Ready/Done), helped resolve impediments, facilitated productivity, and increased the probability of success in each sprint. Established sustainable pace – planned team capacity and sprint velocity targets. Coached team to increase velocity approximately 100% over five sprints.Provided ongoing Scrum coaching to the team, business partners, and other stakeholders. Worked closely with Product Owners to support Sprint Planning. Fostered a highly collaborative and communicative environment.Ensured follow-through on Retrospective action items, creating Kaizen user story for next sprint.Monitored release and sprint burn down and facilitate course correction where required.Utilized Rally to plan and track release, sprint, user stories, defects, and reporting.

Worldwide

- Agile/Scrum – Certified Scrum Master since 2012- Traditional SDLC Project Management - Multi-location team management- Web training and meeting facilitation (GoToMeeting / GoToWebinar)- Tools: Jira, Rally, MS Project, Visio, Camtasia, Skype, Google Drive/Docs, MS Office suite, and more- Industries: Insurance, Healthcare, Telecomm, MusicCore Competencies - Project Management - Leadership - Problem Solving - Efficient/Effective Process Creation - Budget Management - Strategic Planning - Requirements Gathering - Negotiations / Cost Reduction - Customer Service / Satisfaction

Remote

Fair Factories Clearinghouse (FFC) is a non-profit organization that uses technology to enable cost-effective, well-informed ethical business transactions and continuous improvements in global workplaces. Members utilize the online information-sharing platform to monitor their compliance programs, manage factory audits and resulting corrective action plans, and collaborate with other companies to assess and improve factory workplace conditions.- Implemented Agile/Scrum methodology and other processes to improve efficiency and repeatability. - Led end-to-end implementation of new web-based platform www.compliancepractitioners.org. - Responsible for ongoing project management of FFC’s primary corporate social responsibility (CSR) audit management platform www.fairfactories.org.Additional responsibilities include (but are not limited to):- Facilitate sprint planning, daily scrum meeting (remote), client demo, post-sprint retrospective, driving project success. - Participate in BA and QA functions within a project scope. - Manage telecommuting, multi-location team. - Task creation and tracking in Jira. - Creation of SOW, design documents, project cost estimates, status reports. - Schedule and facilitate requirements gathering and training discussion webinars for members in GoToMeeting and GoToWebinar. - Act as account manager for new and continuing clients offering technical onboarding and weekly training/support calls.

Burlington, Ma

Project Management and hands-on (System Administration) Salesforce.com implementations for multiple clients.

Watertown, Ma

IS Project Manager for healthcare industry mandated ICD-9 to ICD-10 upgrade of commercial claims/member/provider system.Responsibilities Include:- Generate MS Project Plan, SOW, Risk Matrix.- Track and manage plan to budget/timeline for development and test effort.- Generate weekly status reports and dashboards- Weekly meetings with client to review status- Weekly meetings with team to track actuals v. ETCs- All the other stuff that PMs do

Contract position at Tufts Health Plan, Medicare Preferred Claims Department.Responsible for all business requirements and user acceptance testing (UAT) related to claims systems including Diamond, Macess, inbound and outbound EDI Healthcare Claims transactions 5010 migration - 837, 835 - and all other systems used by the claims department. Create business requirements working collaboratively with both subject matter experts and IS, create test plans, review functional specifications, and work with the claims management team to ensure the requests of the business are accurately understood and coded by IT. Work with the claims management team to review and test production issues, system upgrades and other changes such as rate and fee modifications.

Provide vision, direction, and oversight for all aspects of concerts, rehearsals, enrichment workshops, administrative and Board operations associated with this growing musical organization. Work closely with NYSO staff, Music Director, Conductors, students, parents, and Board members as well as with individuals, orgs, and companies within the North Shore region. Specific Duties included:Administrative:- Supervise all NYSO employees.- Establish yearly schedule, including scheduling concerts, rehearsals, enrichment workshops, parent meetings, and Board meetings.- Maintain oversight of all financial, enrollments, alumni, and other NYSO records.- Oversee all fund raising activities.- Work with Board President to set agenda and prepare materials for all Board meetings.- Prepare all NYSO mailings.- Oversee website, email, and any other online presence.- Work with Board Treasurer to prepare annual budget.- Handle all insurance, financial, legal, tax, and payroll matters.Development:- Responsible for recruiting new NYSO students, volunteers, Board, and Advisory Board members.- Maintain contact with area schools and music teachers.- Prepare publicity and information documents.- Oversee identification and application for all available grant and foundation funding.- Oversee Annual Fund, Auction and Ad Book fund raising projects.- Represent NYSO at community and industry meetings.Program:- Organize all NYSO orchestras and ensembles.- Coordinate, schedule, and observe all weekly rehearsals.- Schedule and coordinate annual auditions.- Purchase, copy and distribute copies to musicians, and maintain music library.- Plan all concerts. This includes choosing concert halls, handing publicity, soliciting volunteers, arranging for sound and video needs, and organizing receptions.- Seek out service and outreach opportunities for NYSO ensembles and performers.- Identify areas for growth and development of NYSO program.

- Massachusetts Real Estate License #9071183 - New Hampshire Real Estate License #070721 - Current member of the National Association of REALTORS®- Current member of the New Hampshire Association of REALTORS®- Current member of the MLS Property Information Network- Current member of the NNEREN MLS

Attained, nurtured and served clients in residential real estate purchases and sales. Negotiated deals, managed issues and completed win-win closings. Acted as liaison between other agents, lawyers and mortgage brokers.

Managed multi-location global teams of 80+ staff, outsourced development, and test engineers on multiple projects, with overall responsibility for software development/testing of all live-product versions of billing software product.Re-engineered development team into Sustaining Engineering model, overcoming cultural/historical mindsets.Results allowed for more than 50% reduction in team size. Defined, documented, and implemented quality and process improvements, including defect prioritization, resolution scope, stricter guidelines for design/code reviews, and enhanced unit/system tests. Introduced team metrics and status reports.Removed backlog of more than 200 defects; met goal of zero backlog of high-severity defects by end of fiscal year by measuring and tracking inflow against resolution rates and resourcing accordingly. Generated $5M annual departmental budget.

Managed team of 5. Implemented 6 concurrent web-based/Oracle projects including 8 hotel brands' sites, hotel booking system for them, time tracking system for bill-back, and corporate external site. Each implementation was completed in 2 to 8 weeks.While continuing Project Lead responsibilities, managed 14 web developers. Recruited, interviewed, and hired additional developers, scheduled project work and training for staff, and administered performance evaluations.Took over project that had been stalled in design phase for almost 1 year, and in less than 2 months completed design, development, and implementation on time for original release date.Project managed redesign of existing Bulk Mail system adding web-based user interface, mail merge, and other features. Managed bicoastal, multi-departmental development teams.Acted as primary business partner contact, ascertained requirements, prioritized and assigned tasks.

Handled all phases of new EDI project implementation: data mapping design, internal file transfer scripts, VAN set-up, code/test/implement mapping programs. Acted as liaison between internal application/business groups and external Trading Partners.Maintained and enhanced EDI utility on AIX platform using shell scripts and proprietary EDI software. Supported production environment, troubleshooting problems when necessary.

Ba, Music

Activities and Societies: Tau Beta Sigma, Marching Band

Certificate, Computer Programming

Computer Programming Certification (GPA 4.0)

Certified Scrummaster, Agile/Scrum

Course taught by Jeff Sutherland.

Real Estate Broker License, Real Estate Law, Economics, Regulations, Practices, Broker-Owner Rules

Real Estate Broker license

Abr Designation, Accredited Buyers Representative

Commercial Real Estate

CCIM Institute, Intro to Commercial Investment Real Estate Analysis

Real Estate Salesperson License, Real Estate Law, Economics, Regulations, Practices

Real Estate Salesperson license