• Administrated credentialing system for 16 years, including on-going configuration, upgrades, documentation, training, and support, enabled 100+ users in two locations to perform credentialing operations accurately and timely • Liaison between functional business areas, IT department, and external vendors to assess business processes and regulations, identify system opportunities, and use the application life cycle process to implement solutions• Wrote the requirements and coordinated the design and implementation of new modules to receive, store, and present CAQH data electronically to the users that decreased paper credentialing applications from 100% to 2% • Lead the requirements, design and implementation of a new software module that compared and queued CAQH data for manual review to meet state mandated data processing regulations • Implemented a software feature that electronically attached outgoing letters to provider records that reduced administrative costs by $75,000 annually• Managed the software development effort to automate generating data extracts that decreased the annual board metrics process from 75 hours to 3 hours• Created reports that tracked daily inventory, monthly and yearly metrics, and external auditing reports that demonstrated that business, regulatory, and credentialing compliance benchmarks were met • Performed ad-hoc queries and data analysis to compare datasets and evaluate data• Received 14 internal client satisfaction awards

• Created queries and reports to evaluate impact of marketing strategies and sales performance and used the SDLC process to enhance the system for new products • Administrated Customer-Relationship-Management System and provided and system training, hardware and software support for a sales force of 80

• Designed and implemented monthly Expense Reporting Book and other financial management reports • Interfaced with Finance, Marketing, and Information Technology members to gather, interpret, and define requirements for automation opportunities• Utilized problem solving and analytical skills to support and train 140 database users and administrated the financial system

Client: Morgan Stanley Dean Witter, Individual Asset Management Division, New York, NY • Created Forecast Reporting Book including financial statements, detailed comparative reports, and graphsClient: National Basketball Association (NBA), Secaucus, NJ • Analyzed manual process for allocating profits/losses to product-lines and assisted in proposing an automated solution