• Managed Implementation tasks from point of sales, to transition and support • Assessed customer needs and design solutions accordingly• Provided training materials, FAQ sessions and design• Resolved issues and challenges encountered during implementation

• White Glove management of complex cross-functional team projects• Engage with SMB, B2B and Enterprise partnerships, to ensure milestones are achieved and deliverables are met• Provide technical support and conflict resolution while applying quality-improvement methodologies to improve work processes• Prioritize and drive customer project success with emphasis on solution design guidance, system configuration, SSO and end user training

• Managed implementation tasks from the point of sale to the transition to support• Assessed customer needs and designed a solution accordingly• Supported the customer adoption by providing training materials, FAQ sessions and design alterations as necessary• Resolved issues and challenges encountered during implementation to ensure customer satisfaction• Achieved award for QA excellence in SMB

• Successfully managed weekly stakeholder meetings and shareholder expectations• Conducted new customer training; including implementation and on-boarding protocol, platform review and API integration• Identified, mitigated and/or eliminated execution risks to ensure client success• Spearheaded interdepartmental collaborations with engineering, operations, and sales in order to set up and optimize new customer SaaS accounts

• Referred clients to Health Insurance Providers based on their locations and needs• Handled sensitive client information for aggregate businesses (i.e., insurance andhealthcare providers)• Exceeded QA requirements and provided key performance metrics• Provided training and mentoring for new hires

• Provided triage and client care.• Managed client financial payments and conducted daily transactions• Resolved account conflicts and escalations• Monitored the check in and discharge of patients, prepared electronic invoices andissued final prescriptions• Scheduling clinical appointments and providing general assistance to the patientaccording to their needs

• Provided triage and client care for a veterinary hospital that specializes in Surgical, Internal Medicine, Emergency, and Oncology services• Managed client financial payments and conducted daily transactions• Resolved account conflicts and escalations• Monitored the check in and discharge of patients, prepared electronic invoices andissued final prescriptions• Responsible for coordinating and training of new front office employees• Scheduling clinical appointments and… Show more • Provided triage and client care for a veterinary hospital that specializes in Surgical, Internal Medicine, Emergency, and Oncology services• Managed client financial payments and conducted daily transactions• Resolved account conflicts and escalations• Monitored the check in and discharge of patients, prepared electronic invoices andissued final prescriptions• Responsible for coordinating and training of new front office employees• Scheduling clinical appointments and providing general assistance to the patientaccording to their needs Show less

• Managed client financial payments and conducted daily transactions• Resolved account conflicts and escalations• Monitored the check in and discharge of patients, prepared electronic invoices andissued final prescriptions• Responsible for coordinating and training of new front office employees• Scheduling clinical appointments and providing general assistance to the patientaccording to their needs

• Provided triage and client care for a full service Veterinary Hospital.• Managed client financial payments and conducted daily transactions• Resolved account conflicts and escalations• Monitored the check in and discharge of patients, prepared electronic invoices andissued final prescriptions• Responsible for coordinating and training of new front office employees• Scheduling clinical appointments and providing general assistance to the patientaccording to their… Show more • Provided triage and client care for a full service Veterinary Hospital.• Managed client financial payments and conducted daily transactions• Resolved account conflicts and escalations• Monitored the check in and discharge of patients, prepared electronic invoices andissued final prescriptions• Responsible for coordinating and training of new front office employees• Scheduling clinical appointments and providing general assistance to the patientaccording to their needs• Supervised overnight ER operations including financial decisions and controlledsubstance access Show less

• Responsible for the hiring, managing, and training, at the opening of a new branch in the Northeastern territory (Boston, MA)• Implemented advertising campaigns /sales promotions while preparingmerchandise displays• Coordinated successful in-store educational events and community outreach• Participated in the Nob Hill Retailers Association and Brookline Retailers Association

• Responsible for the hiring, managing, and training of the San Francisco Flagship Store Team• Coordinated staff scheduling• Worked with the Visual Merchandising Team to manage new roll outs• Exceeded Annual Sales Goal by $1,000,000.00

• Performed administrative duties, community outreach and donor relations• Established community support• Interviewed and assessed potential adopters• Provided education to clients on how to successfully welcome pets into their new family

• Exceeded all goals set forth during my Customer Support tenure• Performed Credit Underwriting on High Risk Accounts• Monitored calls and emails for a 500 person Call Center, reported findings to Management to ensure Quality guidelines were being met