Lisandro Gomez Email & Phone Number

Los Angeles Metropolitan Area

At MaidPro, I oversee a range of responsibilities, including team management.I ensure seamless communication by receiving client instructions, translatingthem into Spanish, and relaying them to the cleaning team on-site. When theteam has questions or needs clarification, I translate their inquiries intoEnglish and effectively communicate with clients across multiple channels toprovide clear, timely solutions

United States

● Strong memory retention, effective note-taking, and communication skills inthe designated language(s).● Translate spoken and written Spanish into English and vice versa● Provide accurate interpretations of conversations, documents, and othermaterials● Communicate effectively with clients, colleagues, and other stakeholders● Maintain confidentiality of sensitive information● Maintain a professional demeanor in all interactions

Greater Los Angeles Area

Provide administrative support to ensure efficient operation of the office. Support manager/Supervisor and employees on the field through different contact channels. Perform a variety of tasks related to organization and communication. Responsible for confidential and time sensitive material.

San Salvador, El Salvador

Audited calls for customer service and technical support department for Android. Rated calls using the company's procedures and guidelines to make sure agents were providing the best possible solutions to customers while following the company's standards and procedures• Provided feedback to each agent to highlight strong points and encourage to work on areas of opportunities while using positive wording• Attended agents meetings to provide tips, new information, recognized team members… Show more Audited calls for customer service and technical support department for Android. Rated calls using the company's procedures and guidelines to make sure agents were providing the best possible solutions to customers while following the company's standards and procedures• Provided feedback to each agent to highlight strong points and encourage to work on areas of opportunities while using positive wording• Attended agents meetings to provide tips, new information, recognized team members best efforts by rewarding them with gift cards and cheered them up!• Worked together with colleagues to identify any positive/negative trends• Attended upper management meetings to share weekly reports, goals, areas of opportunity and upcoming projects• Developed a monthly coaching plan for low performers• Performed other related duties such as back up Supervisor and provided training when required•Responsible for introducing and guiding new trainees • Maintained healthy group dynamics• Other related duties such as back up Supervisor Show less

El Salvador

• Maintaining a positive, empathetic and professional attitude toward customers at all time• Performed troubleshooting to Android devices while following warranty policy and company procedures to determine the best resolution• Diagnose and resolve technical hardware and software issues with Android devices such as internet connectivity and device performance• Follow up through chat, email or phone when necessary• Handled customers complaints, provide appropriate… Show more • Maintaining a positive, empathetic and professional attitude toward customers at all time• Performed troubleshooting to Android devices while following warranty policy and company procedures to determine the best resolution• Diagnose and resolve technical hardware and software issues with Android devices such as internet connectivity and device performance• Follow up through chat, email or phone when necessary• Handled customers complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution• Kept records of customer interactions, transactions, comments and complaints• Responsible for processing warranty replacements Show less

San Salvador, El Salvador

• Followed standard processes and procedures• Managed high volume of calls• Ran payment information and other pertinent information such as addresses and phone numbers• Recorded all transactions using a computer and designated tracking software• Utilized system's knowledge base to guide customers through the troubleshooting process