Ideal Siding provides home improvements and siding solutions for homeowners in 60+ locations across Canada and the US. - Answer phone calls and schedule appointments for Sales Managers throughout Canada and the US- Reply to emails and online inquiries from customers.- Maintain and update our database of clients.- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.- Assist with the recruitment of subcontractors in all locations.- Office support for new locations and other team members.

Formerly known as Talentcor- Posted job opportunities on a variety of websites. - Utilized applicant tracking systems to identify appropriate candidates.- Screened and interviewed potential candidates.

Administration of the telecommunications program:- Provides comprehensive information by phone, in person or through written correspondence to members, non and prospective members, and the authorized representatives of physicians, regarding the telecommunications program.- Researched member concerns or problems related to the program.- Reviewed member applications and written requests (including, changes & terminations) for accuracy and completeness, to ensure the program eligibility criteria is met. Followed up on outstanding information required before the applications can be processed in accordance with the established program guidelines.- Maintain the program database when coordinating the processing of customer applications and written requests and ensured eligibility criteria continued to be met.- Maintained and ensured the accuracy of the database.- Suggested changes and improvements to the program and administrative processes.

- Post opportunities in applicant tracking systems, job boards, appropriate sources, and networking groups to assist in growing home service businesses.- Engaging with potential Franchise Partners via 1:1 messaging.- Meeting weekly targets to qualify leads for a set number of individuals to be selected per market.

- UAT, regression testing, and QA testing of the Salesforce for 1800-GOT-JUNK? In preparation for the transition from an in-house system. The system is used for day-to-day operations, customer database (CRM), and scheduling.- Communicate electronically and on calls with computer users experiencing difficulties to determine and document problems experienced.- Consult user guides, technical manuals, and other documents to research and implement solutions.- Emulate or reproduce technical problems encountered by users.- Provide advice and training to users in response to identified difficulties.- Provide business systems, network, and Internet support to users in response to identified difficulties. - Technical support for 1800-GOT-JUNK? WOW 1 DAY PAINTING, You Move Me, and Shack Shine home services.

- Setting up, rescheduling and canceling appointments - Directly contribute to franchise revenues by generating sales leads and closing sales on a daily basis - Dealing with general inquiries - Working in a flexible time environment

- Processing employee timesheets, wages, expenses and invoices.- Handling up to 4000 members' accounts, dealing with general enquiries, fee enquiries and complaints. - Set up, audit, and process contracts for gym memberships, and ad-hoc discounts where required. - Suspend, reactivate, transfer and cancel memberships as requested.- Supporting Sales, Marketing, Reception, Group Fitness, Maintenance, and the Club Manager with any CRM and support needs. HR duties such as preparing documentation for employees.- This role required a great deal of attention to detail, accuracy and confidentiality

I managed the Reception Team after the Earthquakes in Christchurch. Our membership base had dropped from 6000 people down to Zero (an estimated 70,000 people left the city due to uninhabitable homes, lack of basic services and continuing aftershocks.)- Part of my role after that was to organize and conduct care calls. From there, with reactivation drives to our membership base, we relocated to our temporary new space, we continued to grow.- When we returned to our central City location our membership base had increased to 1800 - I ran reactivation campaigns and care calls, and with new Sales in the next year, our membership base doubled.- I lead a team of 8. Training and coaching staff using CRM and Customer Service. Provided ongoing training by facilitating modules on Customer Service and Brand Awareness- Budgeting for wages, ordering, and monitoring products- Scheduling staff - Conducted performance reviews and development plans for the team. - Recruited new staff members to our team- Completed intensive sales and leadership training.

- Welcoming members and guests, taking bookings, and selling products.- Dealing with member enquiries and liaising with the Management and Sales Teams.- Banking and point of sale reconciliations- Ordering products-Working in a fast-paced environment dealing with customers and staff, face to face and over the phone.