Skilled Operations and Account Manager with over 15 years' experience in leading and coaching teams. Specialized in call centre teams, customer service, company operations, account management and problem resolution. I am always seeking opportunities for innovative process improvements, savings opportunities and service enhancements. My success is driven by developing effective internal and external customer relationships, understanding Stakeholders'needs. I have a willingness to accommodate and embrace change. My passion is increasing business through client satisfaction, engagement and team efficiencies.