Lissa Jacob Email & Phone Number

Texas, United States

-Oversees daily service operations, refund metrics, and product & packaging inventory levels, ensuring efficiency and accuracy in all functions. Serves as the primary contact for operational policies and procedures.-Leads a team of internal service coordinators, providing guidance, support, and training to ensure high levels of performance and morale. -Ensures quality control measures are in place and provides regular reporting on inventory and quality metrics to improve customer experience.-Manages critical projects, ensuring timely and within-scope delivery. -Facilitates effective communication and planning across teams for new product launches, emergency planning, and issue resolution. Provides insights and updates to senior management on key internal operational metrics and issues.-Manages all aspects of escalated high-impact issues, ensuring timely and effective resolution. -Develops and implements strategies to reduce refunds and improve customer satisfaction.-Drives continuous policies and internal operational processes improvement to promote a culture of innovation and efficiency within the team.

Remote

-Manages department inventory allocation -Responsible for refund reduction initiative, leading to gain of +$1M in revenue in Q4 ‘23 -Built robust backend data collection framework, allowing for improved reporting -Responsible for tracking and reporting operational CX issues and financial impact -Regularly creates automations to simplify tasks-Leader in ESG space, and project manager for post-consumer recycled packaging initiative -Demonstrates commitment to company cultural values by leading Culture Club, and co-authoring annual company cookbook -Moderated Brand social pages from 2020 - 2022

Remote

-Responsible for gathering candidate data from counties across the United States-Enters all collected information into comprehensive database to ensure that all races, including downballots, are accessible to voters-Builds formulas in Excel to streamline scale of projects and ensure data accuracy-Responsible for data and accuracy audits across team of researchers-Troubleshoots data gaps by initiating contact with counties directly when information is not otherwise available

Dallas/Fort Worth Area

-Established partnerships with county stakeholders to build and execute field plans, coordinate campaign efforts and sharpen messaging-Built partner relationships between candidates, county parties and political leadership-Trained volunteers and party staff in best practices and VAN use-Organized and staffed campaign events for local and statewide candidates-Worked with communications team to craft robust responses to local media pieces-Supported campaign staff in 40 counties by offering onboarding and training for new volunteers, and advising on campaign communications and strategy-Worked with statewide candidates and staff to ensure messaging consistency and impact

Highland Village, Texas

-Handled escalated client issues on behalf of management team-Following up with clients to ensure client retention and satisfaction