Lissy Vélez Email & Phone Number

United States

- Implemented user-centric design strategies to improve product usability and boost user engagement.- Managed the development and maintenance of a cohesive design system, enhancing design consistency and promoting cross-functional collaboration.- Applied prototyping techniques to simplify feedback processes and convey intricate interactions effectively..

- Responsible for user research and interaction design across web and mobile products. Create information architecture schema, flow diagrams and wireframes. - Conduct and analyze both quantitative and qualitative research to identify user needs and define strategic solutions.- Deliver and test new features on a mobile app to address common user pain.

Greater Philadelphia Area

- Facilitate the formation of new committees to develop voluntary consensus standards for various industry sectors and emerging technologies.- Collaborate with domestic and international SMEs, government organizations and industry associations to explore and implement new standards initiatives that improve product quality, enhance health and safety, and.

Malvern, PA

- Managed international clients in The Americas region- Conducted product and client research to support business sales efforts- Executed projects to simplify client on-boarding, optimize CRM system and streamline project management- Educated clients and internal partners on new investment opportunities- Supported the management and execution of client.

Malvern, PA

- Serviced Vanguard’s largest client-base by processing investment transactions and managing problem resolution requests- Provided investment guidance to existing and prospective clients by analyzing their unique objectives and needs.- Proposed and managed cross-departmental projects to better support Spanish speaking retail clients, improving client.

Baltimore, Maryland Area

- Interpreted [Spanish/English] during one-on-one meetings and phone conversations- Attended and assisted one-on-one meetings with refugees and asylees to identify employment needs - Accompanied clients to job interviews and assisted with the completion of new hire paperwork- Created and edited resumes as well as assisted with job application process- Met.

- Provided academic, personal and social support and mentoring to international students at McDaniel- Supported international student’s cultural transition and integration to the nation, Westminster and McDaniel College - Developed and oversaw outreach and social activities throughout the year- Assisted in cultural orientation and familiarized students.

• Developed a vision for a Spanish after school program while working with a team of parents and educators
• Developed a curriculum and schedule for the program- Organized and prepared unit plans and daily lessons- Developed class activities in order to teach lesson and incite conversation- Led a Spanish immersion after.

- Provided childcare services at the Child Development Program for ages birth to 47 months - Oversaw parent/child activities- Coordinated activities for early literacy and mathematical skills development