Liz Garrett Email and Phone Number

Conduct in-depth research and resolution of complex inquiries and complaints related to financial products and services, ensuring compliance with internal standards and regulations. Manag initiatives addressing regulatory and non-regulatory complaints, leveraging tools like IRRIS, FDR, CSS, and Innovis to resolve issues effectively.Ranked consistently among the top team members, resolving an average of 28 cases per month, demonstrating expertise in handling escalated concerns and delivering customer satisfaction.

Research inquiries and complaints regarding consumer lending financial products on behalf of Wells Fargo, a diversified financial service holding company that offers retail and wholesale banking, and wealth management services. Executed moderately complex initiatives to resolve complaints for regulatory and non-regulatory flags as part of the Enterprise Complaints Management Office, which was focused on providing solutions that ensured customers' needs are understood and supported. Classified risks appropriately to ensure customer issues were addressed, which involved using tools, such as, IRRIS, FDR, CSS, Innovis, CIV, CDRS to drive compliance maintenance with internal company requirements and standards.

Review title commitments to check for vested interests, obtaining all necessary documents, updating foreclosure information for each title, and communicating with title vendors throughout the process.

Overseer of HR systems, handling employee relations, ensuring compliance with regulations, managing budgets, assessing staffing needs, hiring employees, designing training programs, and developing compensation plans. Processed bi-weekly payroll for over 75 employees and monthly billing to vendors.