-Grow in Workiva product knowledge through certification completion, mentorship programs, and departmental rotations and coverages-Utilize Qualtrics expertise and innovation to design a customer-facing elearning guide -Build relationships with a book of 64 customers by initiating strategic conversations, applying product knowledge to answer questions, and guiding through the filing process-Cooperate with other CS Coordinators to develop recommendations for improving the efficiency, scalability, and risk of managing replies to Customer Success mass emails-Serve as a liaison between Product Marketing and CS, uncovering CSM sentiments around the Marketplace and developing recommendations for enhanced collaboration-Manage product feedback from customers with an avg. response rate of 4 hours and 100% CSAT

• Planned the first-ever virtual Workiva Amplify conference and its spin-off virtual programs which drew nearly 20,000 registrants over 12 months• Collaborated with the digital and design teams to create a virtual event website to house 70+ sessions, an expo hall, networking opportunities, gamification, and entertainment • Managed the creation of over 40 virtual sessions, communicating daily with presenters, content editors, and the video production team to keep projects on track• Created copy aligned with Workiva’s revamped brand, voice, and tone for social media and email channels• Analyzed post-conference survey data in Qualtrics and complie a report of key metrics and recommendations for future events• Researched changing event industry trends throughout the pandemic • Responded to all continuing education credit questions in the event inbox, exercising strong customer service skills

• Mentor 12 freshmen business students through an orientation class• Guide group discussion and activities as well as 1-on-1 conversations• Locate appropriate resources and information to answer student questions about the class, their educational goals, and opportunities at Iowa State University

• Developed a detailed gymnastics marketing plan that covers student and non-student promotions, themes, ticket sales, and other offers for attendees for the Cyclones’ four home meets in the 2020 season• Executed game day promotions, including contests, giveaways, and pre-game events for various Cyclone sporting events• Performed the duties of sound director for games and meets by selecting the appropriate music for pre-game, timeouts, and promotions and cueing the announcer • Utilized Excel to organize contacts, reports, and budget information

• Cared for about 60 children aged infant through early elementary• Resolved conflict, disciplined, planned activities, and promoted a nurturing environment