Support HR Director and HR Management Team with day to day operations and assisting with transformational change.

Initially worked as a HR Administrator and then moved to Process Improvement Co-Ordinator.Co-ordinated departmental process improvement activity, agreed priorities and actions with the Process Improvement Team including the HR Director and Project Management Officer.Obtained stakeholder ‘buy in’ by setting up a User Group to test new/revised processes and give constructive feedback.Drove improvements regarding Resourcelink processing, reducing errors and introducing ‘mistake proofing’.Provided weekly progress feedback, flagging ‘risk’ and requirements beyond scope.

Completed the City and Guilds Level 3 Award in Education and Training. Planned and delivered occupational training and assessment relating to Business Administration, Customer Services, Project Management and Team Leading qualifications within local businesses (including National Grid, University Hospitals Coventry and Warwickshire NHS Trust, Warwickshire County Council, Regis). Responsible for the induction and assessment of Project Management qualifications at Warwickshire County Council.Maintained learner e-portfolios and assisted with functional skill development (Maths, English and ICT). Participated in quality improvement processes and continual professional development.

* Recruitment, performance management, development and quality assurance of an in-house Assessment Team and Learning Advisers supporting apprenticeship and stand alone qualifications across the UK and overseas* Overseeing Apprentice, Learner and Management support across all funded and non funded programmes including Travel Services, Customer Services, Childcare, Management and Assessing Vocational Achievement* Management of successful awards nominations for apprentices including City and Guilds Medal for Excellence, National Apprenticeship Awards, People 1st* Writing policies and associated documents related to funded learning (including Safeguarding, Plagiarism and Cheating Policies as well as Learning Agreements and Contracts)* Quality Assurance Co-ordination of the City and Guilds approved centre and participation in audit meetings. Direct Claim Status obtained across all programmes* Sub-contractor management of assessment provision (prior to taking in-house)* Financial and data management including learner funding claims, Self Assessment, Quality Improvement and monthly Management Information* Evaluation and continuous improvement

* Project management of the letting of newly converted artist studios and gallery space for the Midlands Industrial Association. Management of a marketing campaign culminating in two final year degree shows by graduating artists from the Birmingham Institute of Art and Design* Detailed market research for a proposed £3.2m community based project in Coventry, contributing towards a comprehensive business plan as well as researching a Heritage Lottery bid seeking funding of £500,000

* Successful management of a £50,000 Urban Regeneration Grant* Preparation and presentation of reports to Councillors and MPs* Rewrote and client side managed a £3.6m Street Cleaning Contract, providing regular performance feedback to Councillors and Chief Officers* Reviewed the overall contract monitoring procedure including work schedules and record keeping, quality assurance and performance indicators* Initiated customer care practices including the production of a monthly newsletter which received a Council award