Elizabeth Ferroni Email & Phone Number

Moorestown, Nj

Perform all of the duties of an Account Manager at an extremely high competency and responsible for strengthening and maintaining client relationships, improving internal retention processes and developing Innovative’s employees. In addition to focusing on retention and overseeing Account Management, I also assist in new business development through prospect interaction and back office operations support. I also work with the team to develop new products and services that can be marketed to new and existing clients.

- Resolved customer issues, tracked claims, and prepared renewals for clients - Created detailed benchmarking presentations for meetings with clients- Researched wellness program options to find the plan that best suited the client’s needs and objectives

- Provided customer service and replenished inventory consisting of hundreds of brands of gourmet foods, coffee, tea, candy and other gift items- Maintained inventory count to calculate the company's assets and assisted in the process of ordering more merchandise- Created a new system using Microsoft Excel for updating, managing and keeping track of the 1,300+ names on the company's mailing list

- Assisted with the project management and signage conversion of more than 100 Chase Bank locations in the New York area- Created and managed spreadsheet reports in order to ensure timely completion of projects, correct pricing and up-to-date information for conference calls- Managed shop inventory, ordered product and arranged for speedy delivery