Lizzy Larson Email & Phone Number

Castle Rock, CO, US

Highlands Ranch, Colorado, United States

I led strategic IT and cybersecurity initiatives, elevating NIST 800-171 compliance from 20% to 100% within nine months to position the organization for federal contract eligibility. I spearheaded the implementation of secure access systems, including VPN and Active Directory (AD) authentication, to enhance network security and streamline access..

Denver, Colorado, United States

In my role as a Cyber Security Solutions Architect, I developed and implemented cybersecurity strategies tailored to SMBs, conducting comprehensive risk assessments and designing solutions to address specific vulnerabilities. I provided ongoing consultation and support, proactively mitigating cyber threats and ensuring client environments remained secure..

I designed comprehensive, scalable technology infrastructures tailored to meet the unique needs of SMB clients. My focus was on building solutions that prioritize compliance, security, and efficiency, which drove increased client satisfaction and long-term retention. Collaborating closely with cross-functional teams, I ensured our projects aligned with.

Greater Denver Area

I led the Managed Data Protection team, managing both existing and new clients backup appliances and processes, ensuring that we address any backup issues within 8 hours, as well as providing monthly testing, and reports for compliance and auditing. I also took on the responsibilities of being the lead onboarding engineer, coordinating the onboarding of.

Littleton, Colorado

Hands on training and development of corporate employees in the current tools, policies, and procedures of customer service. Identifying opportunities and submitting feedback for the tools and policies we use for customer support.

Littleton, CO

Provide thread support for agents in several different tiers, assisting in explaining and implementing business rules, reviewing accounts and receiving calls about agent performance. Monitor live calls and previously recorded calls, spot trends and opportunities for agents on personal and team levels and provide constructive feedback. Fill out One-on-One.

Littleton, CO

Began a new team of technical support and customer service agents for a new division, Sling TV.I was Responsible for checking our knowledge base multiple times a day to stay current with any known issues, server interruptions, or changes in procedure. I have received only 100% on my graded Quality Assurance calls and I use every opportunity for development.

Taking inbound phone calls from customers from across the country and assisting them with customer service questions, billing inquiries, and technical troubleshooting issues. Responsible for performing security verification procedures with all customers who call in, accepting payments via credit card or EFT, selling multiple entertainment products and.

Insured quality care was given to children by maintaining a safe and healthy classroom and providing nurturing attention to the children as individuals. Assisted in lesson and curriculum planning, lead afternoon classroom activities including art projects, singing and stories and language development in English, Spanish and ASL. Typed and edited monthly.

Sandy Utah

Provided excellent customer service, sold merchandise, operated cash registers, opened and closed kiosk, took daily inventory, and cleaned work area.

Planned a weekly curriculum including art projects, fine and gross motor skill activities, and song and story times. Communicated positively with parents on a daily basis, filled out daily notes, washed dishes, put children down for naps and kept classroom clean.

Orem Utah

Provided great customer service, sold merchandise, accepted payments, data entry, kept track of team goals and recorded team members' hourly records.

Kent, WA

Assisted in presenting material, grading and maintaining order in classrooms and spent summers assisting with the reading programs for kindergartners

Manned various exhibits for the general public and school tours.

Literary Theory

English