Lizzy Larson Email & Phone Number

Castle Rock, Co, Us

Highlands Ranch, Colorado, United States

I led strategic IT and cybersecurity initiatives, elevating NIST 800-171 compliance from 20% to 100% within nine months to position the organization for federal contract eligibility. I spearheaded the implementation of secure access systems, including VPN and Active Directory (AD) authentication, to enhance network security and streamline access. Additionally, I introduced an end-user security training program, raising employee awareness and strengthening adherence to data protection best practices. I directed the successful migration to GCC High for Office 365, bolstering data protection in alignment with federal standards, and deployed EDR and SIEM solutions to optimize security incident detection and response, achieving full compliance. To ensure ITAR compliance, I established strict data handling and access controls limited to U.S. citizens. Working closely with leadership, I also prepared the organization for future cybersecurity standards by setting the groundwork for CMMC 2.0 compliance.

Denver, Colorado, United States

In my role as a Cyber Security Solutions Architect, I developed and implemented cybersecurity strategies tailored to SMBs, conducting comprehensive risk assessments and designing solutions to address specific vulnerabilities. I provided ongoing consultation and support, proactively mitigating cyber threats and ensuring client environments remained secure. My work included crafting detailed risk management plans, recommending tools like EDR, SIEM, MFA, SOAR, and email protection to bolster client defenses. I also collaborated with sales teams, delivering training and joining client calls to demonstrate service value, answer technical questions, and gather information for solution design. I shared best practices in client seminars, empowering non-technical stakeholders with accessible cybersecurity insights, translating complex cybersecurity solutions into tangible business value for clients. I also co-developed pricing tools that enabled customized, competitive client quotes.

I designed comprehensive, scalable technology infrastructures tailored to meet the unique needs of SMB clients. My focus was on building solutions that prioritize compliance, security, and efficiency, which drove increased client satisfaction and long-term retention. Collaborating closely with cross-functional teams, I ensured our projects aligned with client goals while managing timelines, budgets, and quality standards. Additionally, I delivered training for our sales team, guiding them on product fit and effective client engagement strategies to support seamless adoption of our managed service solutions.

Greater Denver Area

I led the Managed Data Protection team, managing both existing and new clients backup appliances and processes, ensuring that we address any backup issues within 8 hours, as well as providing monthly testing, and reports for compliance and auditing. I also took on the responsibilities of being the lead onboarding engineer, coordinating the onboarding of new clients,including the installation of new equipment, knowledge transfer, and defining expectations from clients.

Littleton, Colorado

Hands on training and development of corporate employees in the current tools, policies, and procedures of customer service. Identifying opportunities and submitting feedback for the tools and policies we use for customer support.

Littleton, Co

Provide thread support for agents in several different tiers, assisting in explaining and implementing business rules, reviewing accounts and receiving calls about agent performance. Monitor live calls and previously recorded calls, spot trends and opportunities for agents on personal and team levels and provide constructive feedback. Fill out One-on-One forms for agents on a weekly basis, providing feedback, setting goals with agents and monitoring progress. Stay on top new updates in our knowledge base through community and email alerts in order to keep agents aware of proper procedures and information. Taking inbound phone calls from customers nationwide and assisting them with technical troubleshooting issues dealing with TV and Internet services. Take over calls with escalated customers and resolve both billing and technical issues to customer’s satisfaction.

Littleton, Co

Began a new team of technical support and customer service agents for a new division, Sling TV.I was Responsible for checking our knowledge base multiple times a day to stay current with any known issues, server interruptions, or changes in procedure. I have received only 100% on my graded Quality Assurance calls and I use every opportunity for development that my training and coaching provides. Provided feedback in weekly calibrations with project managers to improve agent tools and the customer experience. Responsible for performing security verification procedures on all accounts. Accurately respond to questions about the services we offer, and establishing long-term customer relations. Responsible for troubleshooting applications on computers, mobile devices, tablets, and various media devices. Troubleshooting home network and internet connections. Troubleshooting company websites run in Chrome, Internet Explorer, Firefox and Safari. Assisted customers with password recovery and authorization issues.

Taking inbound phone calls from customers from across the country and assisting them with customer service questions, billing inquiries, and technical troubleshooting issues. Responsible for performing security verification procedures with all customers who call in, accepting payments via credit card or EFT, selling multiple entertainment products and services, accurately responding to questions and establishing long-term customer relations. Also responsible for troubleshooting receiver equipment, televisions, remotes and sound systems and providing support for applications on both Android and Apple devices and troubleshooting company websites run in Chrome, Internet Explorer, Firefox and Safari, and assisting customers with password recovery.

Insured quality care was given to children by maintaining a safe and healthy classroom and providing nurturing attention to the children as individuals. Assisted in lesson and curriculum planning, lead afternoon classroom activities including art projects, singing and stories and language development in English, Spanish and ASL. Typed and edited monthly newsletters for multiple classrooms and fostered cooperative relationships with parents and caregivers.

Sandy Utah

Provided excellent customer service, sold merchandise, operated cash registers, opened and closed kiosk, took daily inventory, and cleaned work area.

Planned a weekly curriculum including art projects, fine and gross motor skill activities, and song and story times. Communicated positively with parents on a daily basis, filled out daily notes, washed dishes, put children down for naps and kept classroom clean.

Orem Utah

Provided great customer service, sold merchandise, accepted payments, data entry, kept track of team goals and recorded team members' hourly records.

Kent, Wa

Assisted in presenting material, grading and maintaining order in classrooms and spent summers assisting with the reading programs for kindergartners

Manned various exhibits for the general public and school tours.

Literary Theory

English