Luke Saunders Email & Phone Number

Ipswich, England, United Kingdom

Ipswich, United Kingdom

• Delivery of PCI DSS compliant telephone payment solutions to customers globally. Mitigating customer's specific compliance risks, and providing business continuity solutions which enable continued revenue collection.I.
• End to end project lifecycle management.
• Test plan creation and execution.
• Post-project support.
• Application configuration and API testing.
• Scoping and delivering integration with customer CRMs.

Ipswich, United Kingdom

• Working as a Project Manager within the IT department of a large construction company (c. 4,000employees globally), I delivered multiple IT Transformation projects for different areas of the business.Successful.
• Windows 10 rollout, specifically coordinating and delivering the technical design, infrastructure preparation, rollout planning, hardware refresh, and pilot
• ServiceNow application deployment to global Service Delivery Teams, including a new Self-Service Portal for all employees.
• Re-engineering and delivery of all new Service Management processes for the Service Delivery Teams.
• Implementation of new payroll system for multiple areas of the business
• Design & rollout of a new digital UK & US expenses solution

Reading, United Kingdom

• As the Architecture Project Manager I ensure delivery of the solution design for a bespoke, Tri-Service armed forces recruitment platform. Managing a team of Infrastructure, Applications, Security and Integration.
• Creation of an end to end design process & plan for the entire programme
• Management of multiple concurrent design teams
• Assuring the translation of requirements into design collateral for more than 100 separate business processesI overcome the challenges of working to extremely strict timescales by effectively managing my team’s and my.
• Devising a productive meeting schedule across multiple workstreams
• Efficient configuration item management including the creation of various trackers and dashboards for senior management viewing and forecasting

London, United Kingdom

• Service Management: As the manager of cross-functional team of Architects, IT support & software development personnel I was responsible for:
• ITIL compliant process including release, change, incident, problem management
• Delivery of bespoke, inter-company service desk tool
• Service level & KPI management
• Management of project budget, scope, resources & risk
• Ensuring contractual requirements were met, revenue came in as forecast and exceptions were flagged with sufficient notice.I also Provided an assurance role to work carried out within the project including.

London, United Kingdom

Definition and maintenance of standards within a programme delivering leading edge electronic tags and supporting monitoring systems to the MoJ as part of a 6 year contract with projected revenues of around £400 million. Coming into the programme mid-way through, assisted with a re-plan and implemented new governance to ensure that the failing areas were.

Norwich, United Kingdon

Enforcement of court ordered Electronic Monitoring as part of community orders, BAIL conditions, prison release licenses and youth rehabilitation orders.Compiling evidence reports detailing breaches of conditions for prosecution.Carrying out internal audits into staff process and staff errors in order that rectification actions are undertaken and financial.

Norwich, United Kingdom

Educating offenders to help break offending patterns and increase the rehabilitating effect of electronically monitored curfewsCo-ordinating up to 50 field officers' movements across multiple counties to maximize efficiency and meet contractual agreements on as many as 400 visits per day

Bachelor'S Degree, Marine Biotechnology, 2.1

High School

8 Scottish Standard Grades: grades 1-2 5 Scottish Highers: grades A-C