Laurence Hardy Email & Phone Number

London, GB

Remote

London, United Kingdom

Bermondsey, London

Senior Helpdesk Engineer and Team Lead.Curating the restructuring of the Helpdesk from break fix to a highly automated and cloud service based proactive managed ITaaS.Leading Helpdesk On-Boarding Training, through to on-going development and Training.

London, United Kingdom

2nd & 3rd Line Apple and systems engineer.

London, United Kingdom

Verdani TSG is the parent organisation of Network Support London, MacTribe and others as we combine with the most diligent and forward looking IT Service Providers in London and the South East.We're always looking to connect with people that understand that IT services is about Partnership, not upselling.My Responsibilities - Managed the consolidation and.

London, United Kingdom

London, United Kingdom

On-Site and Remote support for Mac and Windows users- Provide timely and responsive support to minor to severe incidents across macOS, Windows, Active Directory, Open Directory, Egnyte, Synology, Jabber and Citrix to 15 remote sites and over 200 users.- Develop and update client documentation and in house knowledge base.- Build, script, and schedule.

Apple Store, Regent Street

Technical Assistance with iOS and Mac systems- Consistently quarter on quarter, top 10 technician for sessions delivered andduration.- Exceptional ease at translating technical terms in to everyday language.Additional areas of responsibility:Genius Team Mentor- Lead technician, training team to support iOS, Apple Watch, and Apple TV.- Facilitated peer.

Regent Street, London

Specialist, at the Regent Street Store.Lead amongst my peers of seasonal staff in sales and attachment figures over the Christmas period.Took early lead in "Support in the Red Zone" roles answering tech support questions and resolving more complex set up questions in the initial ownership environment.Achieved swift promotion into support role.

London, United Kingdom

Draft Publish and Maintain communications from the NMC to members and interested parties.Special responsibility for:- Reporting and analysis of the Leveson report in to Media, Culture, and Ethics.- Background research into BCCI board and business relating to image rights disputes.- Draft proposals and research into image scraping, cataloguing and invoicing.

Staffordshire University

Commissioned and directed photographic coverage of fashion, sports and news events on Campus and in the local community.

Over the past three years I have had images progress into:- Won the popular vote aspect of the L'Oreal "like your style" competition 2011.- The top 10 in the London region of the L'Oreal Mens Image in 2010.

Ba, Photojournalism, 2:1

Activities and Societies: Photographer for OMG the Union supported student media and news group.Concentrating on Current Affairs, Sport.

Foundation Degree, Engineering

Applied maths, physics, chemistry, and associated disciplines.

A Levels, Industrial And Product Design, Chemistry, A, D