Michael Unwin Email & Phone Number

Faversham, Gb

London, England, United Kingdom

As Virtual IT Director my core focus and responsibility is to build, maintain and nurture client relationships.providing day-to-day client management, communication, escalations, using a tried and tested service delivery framework, created by TruMethods. Developing each client's technology roadmap, providing strategic advice, consultancy and budgeting advice aligned with Rubicon IT standards and best practices.

London, England, United Kingdom

London, England, United Kingdom

Canterbury, Kent

As IT Support Engineer at Canterbury Christ Church University, I Am tasked with providing the support and maintenance of an IT estate consisting of 1000 + computers, iMac’s, laptops, printers, VOIP phones & networking equipment to guarantee a smooth and enjoyable IT user experience for more than 1500 staff and 10,000+ students. Roles include:- Diagnose, analyse and resolve users PC, iMac, Laptop, MacBook, hand-held device software and hardware issues.- Troubleshooting 2nd line networking and connectivity issues, including maintenance of in house Wi-Fi- Provide expert support for multi-site computers and peripheral equipment.- Adding and removing users and devices from Active Directory- Installation, maintenance and upgrades of IT Hardware - Laptops, PC’s, Printers, VoIP phones- Applying time critical fixes, during lectures and at mission critical times- Troubleshooting and installing of Audio Visual equipment: Projectors, Smartboards & Microphones

Chatham, Kent

As Technical Support Advisor, based in a service desk role, I provided over the phone technical assistance to a number of Bose customers, resellers and repair outlets. Providing exemplary customer service to meet Bose corporations exacting standards.- Providing technical assistance via phone and email to resolve 1st and 2nd line faults with Bose Products- Liaising with 3rd line engineers at central repair centre in Belgium- Creating and editing documents in centralized knowledgebase- Logging of all interactions with customers and colleagues- Contacting 3rd party vendors and installers to resolve customer issues in a timely manner- Using remote support tools such as TeamViewer to resolve Software and Hardware issues

Hove, United Kingdom

As Head Technician my daily tasks consisted of providing high quality, efficient repairs, for retail, business and educational customers. Performing software & hardware diagnostics on a number of Apple products to ensure the best end results for computer & iPad repairs. A target driven technical role that requires an advanced knowledge of IT hardware & software and fantastic time management skills. Duties included:- Repairing iMacs, MacBooks, iPads and other Apple equipment in line with Apple SLA’s- Performing upgrades on customer devices, both hardware and software- Troubleshooting hardware and software faults, in store and via email and telephone- Liaising with Schools and Businesses to resolve issues with mission critical devices- Main point of contact for colleagues to escalate issues too- Assisting colleagues with hardware upgrades and resolving software faults- Creating knowledge base and how to documents for colleagues